• Telephone Rules and Regulations

     
    1. Local telephone service is automatically provided for all students in the Residence Halls. To take advantage of this you will need an analog telephone set.
    2. Local calls can be made (and received) and long distance calls received immediately upon your arrival at Monmouth University. Long distance calls can be made if you have an authorization code. If you did not receive an authorization code contact the Office of Telecommunications in Howard Hall.
    3. The local telephone company (Verizon) will not be able to answer questions relating to the Monmouth University telephone service.
    4. Each student will be provided, free of charge, a voice mail box accessible from any touch-tone phone worldwide.
    5. Students will be responsible for any damage to telephone equipment supplied by Monmouth University, beyond normal wear and tear, as determined by the University.
    6. All students assigned to a room shall be jointly and severably liable for all calls made from their telephone. The use of any authorization code other than the one issued to the student will be considered a theft and dealt with in accordance to the Student Code of Conduct and local law.
    7. You must notify The Office of Telecommunications immediately if you are moving (to another room or off campus) or are leaving school. Notifying the Residential Life Office does not constitute notification of Telecommunications. You will need to complete a change of address form at the Office of Telecommunications in Room 206, Howard Hall. Your telephone number will change when you change residence hall rooms on campus, but your authorization code will remain the same.
    8. The completed change of address form will release you from future responsibility for the telephone extension in the vacated room.
    9. Your name and telephone number will be listed with the Monmouth University operator and printed in the Monmouth University Student Telephone Directory. If you do not want your name printed in the Student Telephone Directory you must complete a telecommunications request form and submit to the Office of Telecommunications. Your name will not be listed with the local telephone company.
     

    Long Distance Service

    Authorization Code For Long Distance Service

    1. In order to make any off campus calls on the Monmouth University telephone system you must use an authorization code that will be assigned to you. Your use of this authorization signifies that you have read and agree to abide by all of these rules.
    2. No deposit is required for long distance service
    3. Applications for authorization codes may be made at The Office of Telecommunications, Monday through Friday, 9 a.m. to 4:30 p.m. or completed forms may be mailed to Room 206, Howard Hall.
    4. Monmouth University will deny off-campus service (deactivate authorization code) to students with past-due telecommunications bills.
    5. You will receive a confidential letter with your authorization code. It identifies you as an authorized user of off-campus services. You are responsible for maintaining the confidentiality of this code. Do not share your code with anyone.  
    6. You will be responsible for all calls made with your authorization code.
    7. If your authorization code is lost or stolen, notify The Office of Telecommunications in person immediately, in Room 206 of Howard Hall. With proper identification and your signature, we will delete your current authorization code and assign a new one. All calls placed prior to notification will be the responsibility of the student.
    8. Each student issued an authorization code will receive his or her own bill. Your individual authorization code will allow you to place calls from other residence hall telephones and have them billed to your account. The Office of Telecommunications can determine the originating extension for all calls.
    9. All authorization codes will be deactivated on the last day of each school year. Should you have a special need to retain your code beyond that date, contact The Office of Telecommunications as soon as possible.

    Monthly Bill

    1. You will receive a monthly statement for all long distance calls and your monthly access fee. It will indicate the originating extension, the number called, the time of day, the duration, the cost, and the date of each call.
    2. The statement billing period will typically reflect calls from 1 a.m. on the first of the previous month to 1 a.m. on the first of the current month.
    3. If you do not receive a bill by the 15th of the month, it is your responsibility to advise telecommunications so that a second copy can be mailed to you. Failure to receive a bill does not relieve you of responsibility for paying by the date due.
    4. Monmouth University will not send any monthly bills to addresses outside the United States.
    5. Should you have a question regarding your account, please call or visit The Office of Telecommunications in Room 206 of Howard Hall within 30 days of the billing date.
    6. You must visit The Office of Telecommunications in Room 206, Howard Hall to arrange for reactivation of your authorization code. To reactivate your authorization code, full payment of any past due amount must be made. A $5.00 reactivation fee will apply.
    7. Unpaid accounts will be referred to Student Services for collection. In this situation, your university records will be frozen until all past due amounts are paid in full. You will be responsible for all collection costs, including reasonable attorney’s fees.
    8. If you are notified by your bank that your checking account has insufficient funds for payment of a telephone bill, immediately contact the Office of Telecommunications in Room 206, Howard Hall.
    9. Cash payments will not be accepted. Checks written incorrectly will not be accepted. Dishonored checks will be assessed a $20.00 service charge and are equivalent to non-payment.

    Disputed Calls

    1. If you feel you were incorrectly billed for a particular call, you must notify The Office of Telecommunications within 30 calendar days from the date of the bill.
    2. The Office of Telecommunications will provide any pertinent information available from its records.

    Other Billable Calls

    1. Billing for long distance calls is based on timing parameters. You may be billed for unanswered calls if you listen to a busy signal for greater than 44 seconds or if you allow the phone to ring for greater than 44 seconds after completion of dialing the last digit of a long distance number. You will be charged for a one-minute call. Credit will not be issued for these calls.
    2. Directory Assistance calls will be charged at the rate of $.75 each for local information and $1.00 each for long distance information.

    Canceling the Authorization Code

    Each student is liable for all charges on his/her authorization code until he/she completes a cancellation order at The Office of Telecommunications in Room 206, Howard Hall.

    Long Distance Rates

    Actual billed rates are available from the Office of Telecommunications and are published online at: http://bluehawk.monmouth.edu/telecom/rates.html

    Access to Other Long Distance Carriers and Operators

    1. The Monmouth University telephone system will allow you to access various long distance carriers (via the use of calling cards, directory assistance, and 800 numbers). All long distance calls require the use of a Monmouth University authorization code.
    2. Calling to 900 and 700 numbers is a service not provided on the campus telephone system.
    3. Students in the residence halls are prohibited from billing any calls, telegrams, or services directly to their residence hall telephone number or accepting collect calls and third party calls. The cost of the call or service and a handling fee of $10.00 for each call or service accepted will be charged to the student found to have made or accepted such calls. If no roommate accepts fault, the total costs will be divided equally among all roommates.

    Abusive Calling Procedure

    • To help stop abusive calls, Monmouth University will give full cooperation and technical assistance to legal authorities in enforcing the law.
    • Questions relating to abusive or annoying calls should be referred to The Office of Telecommunications in Room 206, Howard Hall - 732-571-3520.
    • Complaints related to abusive or annoying calls will be referred to the Monmouth University Police Department for investigation.

    Fraudulent Use of the Telephone System

    Fraudulent use of the telephone system is a State and Federal offense and Monmouth University will exercise the right to prosecute anyone who abuses and/or fraudulently uses telecommunication services. This includes the obtaining, or attempting to obtain, or assisting another to obtain long distance message service by rearranging, tampering, with, or making connection with any facilities (telephone, data or video, including wiring) with intent to avoid payment of the regular charge for such services. Fraudulent calls are subject to additional fees of $5.00 per call ($20.00 minimum) plus any other applicable collection costs.

    Fraudulent use of the system by anyone, authorized or not, will not be tolerated. Fraudulent calls will be traced, and abusers will be identified and turned over to the proper University authorities for disciplinary action. Each person is responsible for his/her authorization code. It must be protected in the same manner as any credit card or PIN number. Do not share it with roommates or leave it lying around for others to see. If you authorization code is lost or stolen, immediately contact The Office of Telecommunications. At that time the number will be deactivated and a new code issued. You will be responsible for all calls made prior to your notification in person at The Office of Telecommunications. Authorization Code cancellations and reissues are made during normal working hours of The Office of Telecommunications 9 a.m. to 4:30 p.m. each (Monday through Friday).