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The Information Management (IM) division provides technical assistance and support services to students, faculty, and staff and serves as a valuable partner to the University community in its quest for excellence in teaching and learning. Through the IM Help Desk, technical support specialists provide a prompt response to inquiries and service requests such as:

  • Computer hardware related support and software (operating system and application) deployment for all labs, classrooms, and offices
  • Secure wireless connections
  • Telecommunication services
  • Audiovisual and media services and event setups, livestreaming of on-campus events, classroom/conference room media technology, and electronic displays
  • Training for all applications