• Student Voice Mail Instructions

    Voice Mail Features:

    • A voice tutorial will assist you with feature prompts once you have logged on to the system.
    • Access to voice mail is possible from any location (on or off campus) with a touch-tone telephone set.
    • Voice mail will automatically answer after the fourth ring.
    • System storage limits are in effect. Your messages will not be stored indefinitely.

    Log-on Procedure

    1. Dial 6006 (on-campus); 732-263-6006 (off-campus)
    2. Enter extension followed by #
    3. Enter password followed by #
    4. Now you are logged on to your voice mail box and the system will inform you of any new messages in chronological order.

    Playing Your Messages

    • Log-on to your voice mail box.
    • Press 2 to play the current message.
    • Press 6 to go to the next message.
    • Press 4 to go to the previous message.
    • Press 76 to delete the message (while playing).
    • Press 83, or hang up, to disconnect.

    Recording Your Greeting

    1. Log-on to your voice mail box (see above).
    2. Press 82.
    3. Press 2.
    4. Press 5 to start recording, wait for tone, then speak.
    5. When you have finished recording press #
    6. Follow the voice prompts to listen, re-record or exit.

    Password Change: (Passwords must be 4 to 16 digits long.)

    1. Log-on (see above).
    2. Press 84.
    3. Enter the old password followed by #.
    4. Enter the new password followed by #.
    5. Enter the new password again, followed by #.

    Recording Your Name

    1. Log-on (see above).
    2. Press 82.
    3. Press 9 to begin recording.
    4. Press 5 to begin recording your name(s).
    5. Enter # to end recording.
    6. Follow the voice prompts to listen, re-record or exit.

    VOICE MAIL TUTORIAL:

    Voicemail has a tutorial that will assist with feature prompts once you have logged on to the system. Access to voice mail is possible from any location (on- or off-campus) with a touch-tone telephone set. Incoming calls will be automatically routed to voice mail after the 4th ring. When on the telephone with another call you will hear a short tone when someone else is calling you. You must momentarily depress the switch-hook to put the first caller on hold and answer the second call. If you do not answer the second call it will be directly routed to your voice mail box. Voice mail will automatically record the date and time of each call as well as the location of the call. Voice mail boxes are programmed to automatically delete all "opened" messages after 45 days. Open messages include those messages that have been listened to, but not yet deleted by the user.

    VOICE MAIL WILL AUTOMATICALLY DISABLE WHEN:

    The user has entered the wrong password or the user has incorrectly logged in to the system.

    Voice mail boxes will disable on the 5th consecutive attempt. If you are unable to log on by the 2nd attempt, hang up, verify the password, and follow the log-on directions. If your voice mail box does become disabled, contact the Office of Telecommunications on ext. 3520. The voice mail box will be re-enabled as soon as possible.

    STUTTER TONE:

    Voice mail will record a "stutter tone" to alert you to new messages in your voice mail box. You will hear this stutter tone when you pick up your telephone handset. At this point, you can either log-on to voice mail, or dial through (the stutter tone) to place a call if you do not wish to check your messages.

    LOG-OFF PROCESS:

    When finished with the voice mail system simply hangup.

    IMPORTANT NOTE:

    System storage limitations are in effect. Read messages will be automatically deleted from your mailbox after 45 days. Unread messages will automatically be deleted from your mailbox after 60 days. Unread system (broadcast) messages will be automatically deleted from your mailbox after 15 days. Once messages are deleted they cannot be retrieved.

    If you are experiencing problems with your voice mail box or the voice mail system, please send an e-mail to telecom@monmouth.edu or call extension 3520 for help.