• Telephone Services FAQs


    • Are there evening, weekend, or holiday rates?

    • Can I accept collect calls? Can I arrange to have services like a pager or voice mail account billed to my number?

    • Can I make person-to-person calls and collect calls from my room?

    • Can we get Caller ID? If so, is there a cost, and do you have to get the box or can you use a phone with caller ID?

    • Do I need to sign up for the program? Can I cancel at any time?

    • How do I keep my name and telephone number out of the Student Telephone Directory?

    • How do I report a telephone problem?

    • I hear a beeping sound when I pick my phone up. What does that mean?

    • If I move from one residence hall room to another residence hall room can I take my telephone number with me?

    • What should I do in the event there is an emergency and my authorization code is blocked or not working?

    • When is my telephone payment due and what do I do if I don't receive a bill?

    • Where do I make payments?

    • Why are some campus telephones restricted? I'd like to call off campus from hall telephones.

    • Why can't I have my own separate, private line?

    • Why doesn't my authorization code work?

    • Why must I enter an authorization code to call a toll-free number?




    • Are there evening, weekend, or holiday rates?
    •  No, the rate charged to students is in effect 24 hours per day, seven days per week.
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    • Can I accept collect calls? Can I arrange to have services like a pager or voice mail account billed to my number?
    •  No. While our system is programmed to reject collect calls, there may be times when you will be able to accept the charges. When we determine the cost of the charges and the room where they were accepted we will bill you for the cost of the calls plus a nominal charge to cover the costs associated with determining who accepted it. Charging added value services to your telephone number is also strictly prohibited. All costs plus a nominal recovery fee will be charged to your account.
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    • Can I make person-to-person calls and collect calls from my room?
    •  No, since you are blocked from dialing the long distance operator. Only direct dialed numbers are allowed. Payphones are located throughout the campus and in every residence hall. You may place person-to-person and collect calls from any of these payphones.
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    • Can we get Caller ID? If so, is there a cost, and do you have to get the box or can you use a phone with caller ID?
    •  Yes, you can get Caller ID at no cost; you just need to supply yourself with the Caller ID box or a phone with Caller ID.
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    • Do I need to sign up for the program? Can I cancel at any time?
    •  You are automatically enrolled in the program when you become a resident student. You will need to come to the Office of Telecommunications in Edison, Room 201, to receive your authorization code. Your participation in the plan is "pay-as-you-go." If you do not place any calls using your authorization code you will not be billed. It's a good idea to keep your authorization code handy just in case you need it.
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    • How do I keep my name and telephone number out of the Student Telephone Directory?
    •  You must complete a Telephone Change Request Form available from the Office of Telecommunications. This form must be submitted in person to the Office of Telecommunications before the final day of residence hall changes. Once the book is printed we obviously cannot remove your name.
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    • How do I report a telephone problem?
    •  You can send an email to helpdesk@monmouth.edu to report a problem. Repeated visits by our technicians for telephone problems not associated with the telephone line will incur a nominal fee. Make sure your telephone is working before you request a technician visit. We do not repair your telephone sets or replace batteries in cordless phones.
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    • I hear a beeping sound when I pick my phone up. What does that mean?
    •  That means you have a message and you need to check your voicemail.
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    • If I move from one residence hall room to another residence hall room can I take my telephone number with me?
    •  No. The telephone number assigned to a room must stay in that room. Your authorization code will be valid wherever you move; however, you must notify the Office of Telecommunications of your new room assignment. You may be charged for calls you did not make and you will be held responsible for these calls until you notify the Office of Telecommunications.
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    • What should I do in the event there is an emergency and my authorization code is blocked or not working?
    •  You should contact the Monmouth University Police Department for any emergency. Their number is 4444. This is an on-campus call that does not require the use of an authorization code.
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    • When is my telephone payment due and what do I do if I don't receive a bill?
    •  Your telephone bill is due the 17th of every month; if you do not receive your telephone bill, it is your responsibility to contact the Office of Telecommunications immediately at ext. 3520.
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    • Where do I make payments?
    •  You may pay by check, money order, credit card, debit card or cash in the Cashier's Office located in the Wilson Hall Annex. Checks written incorrectly will not be accepted. Dishonored checks will be assessed a $25 service charge and are the equivalent of non-payment.
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    • Why are some campus telephones restricted? I'd like to call off campus from hall telephones.
    •  Unfortunately, due to high toll fraud, we have been forced to restrict these phones to on-campus dialing only. These phones are intended primarily for emergency use and secondly for on-campus calling only.
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    • Why can't I have my own separate, private line?
    •  All rooms have only one line. Additionally, the portion of the telephone system that supports the dorms is almost at capacity. If you would like to request an additional line in your residence hall room submit this, in writing, to the Office of Telecommunications. After all residence hall assignments are finalized for the year, we hold a lottery to determine which rooms will receive additional lines based on availability.
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    • Why doesn't my authorization code work?
    •  You have probably exceeded the credit limit established or your outstanding balance may be unpaid for more than 30 days. Contact the Office of Telecommunications to make payment arrangements.
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    • Why must I enter an authorization code to call a toll-free number?
    •  Some toll-free numbers are only a way of connecting into "pay per use" services. These charges may be billed back to our main telephone number. If we don't capture the dialed digits, we are unable to determine who should be charged for the call.
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