Close Close

Multi Factor Authentication (MFA)

Table of Contents

Initial Set Up

  1. Sign in to the Multi-Factor Authentication (MFA) site with your Monmouth credentials (Full email address as your username and password) if prompted.
  2. After you sign in you will be prompted for more information. Select Next
  3. At this point, you have two choices you can either use the Microsoft Authenticator app or a different method, both options are described below

Using the Microsoft Authenticator app

  1. Select Next on the Keeping your Account Secure screen
  2. Install the Microsoft Authenticator app if you do not already have it on your phone.
  3. You will need to Allow Notifications from the app on your phone.
  4. Select Generate Activation Code and follow the next few steps on your mobile device:
  5. On the app select Add Account and select Work or School Account.
  6. Select OK to allow camera access.
  7. Scan the QR Code on the computer with your phone. Note: The code will expire in 10 minutes. Click Generate New Activation Code if the process takes longer than 10 minutes.
  8. You are now ready to access applications that require MFA.

Using a Different Method

  1. In the Keep your Account Secure window, select I want to set up a different method. In the next dialogue box: Choose a different method, select Phone from the drop down menu.


  2. Enter your cell phone number and choose to Receive a code(Text) or a Call Me (phone call) as your authentication method. You will receive a text or phone call.
  3. You are now ready to access applications that require MFA.

Changing Options or Devices

  1. Sign in to the Multi Factor Authentication (MFA) portal with your Monmouth credentials (Full email address as your username and password).
  2. Select Add a sign-in method, Change, or Delete one of your current methods listed.

Note: If you purchase a new device, and your MFA method is Microsoft Authenticator, you will need to call the Help Desk for an MFA reset at 732- 923- 4357. If you know ahead of time that you will be purchasing a new device, it is recommended to set up an alternative method such as a phone call before getting a new device

Using MFA to Authenticate when Prompted by Applications

  • Microsoft Authenticator app:  you will receive a message on your device to Verify or Approve, or you may receive a code to enter on your computer or device. Your mobile device may also ask you to enter your phone pin.
  • Text authentication: you will receive a six-digit verification code on your device to enter on your computer.
  • Phone authentication: you will receive a call with directions to select the #key to authenticate.