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Counseling & Psychological Services

Telehealth Services

MU CPS is providing telehealth services via telephone and face-to-face video conferencing, as available, to currently enrolled Monmouth students. This service is available to students who are screened as being appropriate for this service.

Students already connected to CPS in Fall 2020

As a returning client who has already met with a mental health provider in the Fall 2020 semester, you may directly email your mental health provider or mucounseling@monmouth.edu

Student not connected to CPS in Fall 2020

Please email mucounseling@monmouth.edu. You will receive information regarding the completion of paperwork and scheduling a screening.

CPS 24/7

Need help after hours? Contact CPS 24/7.

Additional Information

Before Your First Telehealth Appointment

  1. If this is your first appointment with CPS this academic year, please log on to your Student Health Portal prior to your appointment to complete some required paperwork, which typically takes about 10-15 minutes. Please have this paperwork completed at least 30 minutes prior to your scheduled appointment time.
  2. A link to the Zoom or doxy.me appointment will be sent to you by CPS prior to your scheduled appointment time.
  3. About 5 minutes before your appointment, make sure your device is accessible and working.
  4. Upon the start of the appointment, your mental health provider will verify your identity, your physical location, your emergency contact, nearest emergency services, and agreement to engage in the service.

Tips for Successful Telehealth Appointments

  • Choose a private and confidential location without anyone else present. Do not have a counseling session in a public area.
  • If using video conferencing, choose an environment with good lighting.
  • To the best of your abilities, avoid or limit environmental distractions (pets, television, phone calls, text, etc.)
  • Identify a backup method for your appointment in the event of technical difficulties and communicate such information with your mental health provider.

Information about Telehealth Services

CPS is offering this alternative form of support by telephone and face-to-face video conferencing to currently enrolled university students who meet the eligibility criteria for telehealth services. For telehealth services through video conferencing, CPS is using the encrypted version of Zoom and/or doxy.me. If you do not already have a personal account that you do not share with someone else, please sign up for one. Sign in to your account at least 5 minutes before the start time of your appointment. You are responsible for initiating the connection with the CPS staff member at the time of your session using the link sent to you through your University e-mail.

Please remember that telehealth and remote consultation services may not be as complete as face-to-face services. It is possible that this alternative form of counseling may change the dynamics of what might have been established in face-to-face counseling. Also, it is important to note that video conferencing might have temporary voice distortions or disruptions in video quality.

Please note that receiving telehealth services may be contraindicated for students with:

  • Recent suicide attempt(s), current active suicidal or homicidal ideation or intent, psychiatric hospitalization, or psychotic symptoms.
  • A clinical presentation with severe physical symptoms (e.g. severe eating disorder, severe self-injury, severe depression) that requires medical attention.
  • Moderate to severe substance abuse or dependence symptoms.
  • Repeated “acute” crises (e.g., occurring once a month or more frequently).
  • Lack of access to, or difficulty with, communication technology.

For students who have not been seen in the current academic year at CPS, an initial screening with a CPS mental health provider will occur. In order to verify your identity, please choose a passphrase or number which you will use for all future sessions. This limits the ability of another person to pose as you. This screening will also explore the appropriateness of telehealth services.

Please remember that telephone and video communication may lack some visual or audio cues that might result in a misinterpretation or misunderstanding. If this were to happen, please assume that your mental health provider most likely has positive regard for you. Please identify this potential misunderstanding to your mental health provider to explore ways to reduce any unnecessary feelings of discomfort.

Your mental health provider needs to know the physical location/address from which you are calling/video conferencing, which enables them to identify local emergency service supports and any potential practice issues. Due to licensure restrictions, some practices are currently limited for students who are outside of the State of New Jersey. Your mental health provider will request that you identify a trusted individual whom they can contact should a situation occur that your mental health provider believes you to be at risk or in imminent danger. You and/or your mental health provider will verify that this emergency contact person is able and willing to go to your location in the event of an emergency. If your mental health provider deems it necessary, they or your emergency contact will call 911 and/or transport you to a hospital.

In the event of technology failure, the most reliable backup is a phone or alternate phone number. Therefore, it is recommended that you always have a phone available and that you provide your mental health provider with your phone number(s). If you get disconnected from a video conferencing session, restart the session. If you are unable to restart the session and do not receive a phone call from your mental health provider on the established backup number(s), e-mail your mental health provider.

Telehealth services are offered for all eligible students without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status. If it is determined by the clinical staff that an individual’s needs exceed the scope of service or expertise within CPS or that the needs cannot be adequately met by participating in telehealth services, your CPS provider will assist you in identifying an appropriate referral to meet your needs. Please note that CPS does not pay the costs of therapy or community resources/treatment services to which you may be referred.

Privacy Measure Tips

Please note that the following set of tips to increase the privacy of your telehealth appointment is not intended to be all inclusive and are only suggestions. Please use your discretion to assess how your specific environment/technology might affect the level of security, privacy, and confidentiality of your information.

  • Plan to conduct your session in a private location where others cannot hear or see you.
  • Use encrypted video conferencing technology. Monmouth CPS uses Zoom and doxy.me, both encrypted applications.
  • Do not record any sessions. If your Zoom meeting has a record option, please do not utilize this functionality.
  • Password protect your computer, tablet, phone, and any other device with unique passwords (do not use the same password for every device or platform).
  • Do not have websites or software store your password.
  • Avoid sharing a computer while logged into any messaging system linked to a counseling platform.
  • Clear your phone/browser’s browsing history, cache, and cookies to limit others from discovering your use of services.
  • Keep your computer, software, firewall, and antivirus programs updated and active.
  • Use a secure network for internet access using a WAP2 security key.
  • Notify your mental health provider if you suspect any breach in your security.

Use of E-mail

E-mail should NOT be used to convey urgent, time-sensitive information as an immediate receipt/response is not guaranteed. E-mail is not a confidential method of communication. If you choose to contact your mental health provider by e-mail, do not include private information. You should expect a response within one business day when the University is open. E-mail communications may be viewed by other staff at CPS and may be stored electronically as a part of a student’s treatment records.