Assurance of Learning: Implemented Actions for Improvement – Communication Competency | Leon Hess Business School

This submission portal is used by the Assurance of Learning Committee to collect course-embedded assessment data from LHBS faculty.

If you are assessing multiple sections, please submit each section separately and attach the corresponding completed rubric for each submission. Provide responses only for the competency you are assessing, and leave any competencies that do not apply blank.

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BSBA Written Communication closing of the loop actions implemented in class.

Enhance depth of analysis: Share strong examples in upper-level courses.

Improve citation practices: Provide citation guidelines and include short in-class discussions in Reinforced and Emphasized courses.

Expand writing support: Strengthen collaboration with University Writing Services.

Provide feedback to designated writing courses.

Include AoL rubrics in all syllabi addressing a Student Learning Objective (SLO).

Provide an approved list of sources or require multiple sources to support factual claims.

Incorporate library services or demonstrate tools like Google Scholar.

Require submission of a draft for feedback before final writing assignments.

Identify problem formulation as an instructional focus for improvement.

Other

BSBA Written Communication: If loop closure action is not listed above, please describe below.

Select the categories in which you observed deficiencies in student performance.

Introduction/Conclusion/Cohesiveness/Clarity

Argumentation/Evidence/Depth of Analysis

Language Mechanics/Formatting/Professional Tone/Citation

Other

Based on the categories you selected, describe the observable deficiencies you noted in students’ performance.

Identify the specific areas in which students commonly struggle. For instance, you may find that many students have difficulty writing cohesively, such as organizing their ideas logically or maintaining a clear flow throughout their work.

What recommendations do you have for addressing the identified deficiencies and supporting student improvement?

Write your response here. For example, to address deficiencies in audience engagement during a presentation, faculty may model effective delivery techniques, provide targeted feedback on students’ presentation style, and offer opportunities to practice strategies that improve interaction and audience connection.

BSBA Written Communication Artifact Used

BSBA Written Communication: If you choose "Other" for artifact used, please describe below.

BSBA Oral Communication: Closing-the-Loop Actions Implemented in Class

Require teams to rehearse prior to final presentations (e.g., using PowerPoint’s coaching tool and Rehearsal Report: https://www.youtube.com/watch?v=FuIgDcUl4lc).

Provide guidance on audience engagement, reducing reliance on notes, and handling Q&A.

Highlight storytelling, rhetorical questions, and audience participation (e.g., TED Talks and business pitches).

Prioritize visuals over text-heavy slides; include peer assessments of slide effectiveness.

Strengthen summarization and conclusion skills through activities like the “One-Sentence Challenge” and structured conclusion frameworks.

Introduce in-class mock presentation sessions.

Emphasize skills such as the “one-sentence summary” or “perfect pitch.”

Provide students with clear guidelines and expectations in advance of presentations.

Interpersonal skills: Enhance adaptability and communication in professional environments.

Feedback reception: Promote resilience and constructive feedback culture.

Other

BSBA Oral Communication: If loop closure action is not listed above, please describe below.

Select the categories in which you observed deficiencies in student performance.

Introduction/Closing Remarks

Focus on the Audience/Eye Contact

Presentation Delivery/Audience Engagement

Presentation Structure/Cohesiveness/Time Management

Use of Digital Media/Persuasive Communication

Other

Based on the categories you selected, describe the observable deficiencies you noted in students’ performance.

Identify the specific areas in which students commonly struggle. For instance, you may find that many students have difficulty engaging the audience during their presentations.

What recommendations do you have for addressing the identified deficiencies and supporting student improvement?

Write your response here. For example, to address deficiencies in written communication, faculty may provide specific and constructive feedback on students’ written reports, highlight areas where clarity, organization, or coherence need improvement, and offer guidance on how to strengthen their writing skills.

BSBA Oral Communication Artifact Used

BSBA Oral Communication: If you choose "Other" for artifact used, please describe below.

MBA Strategic Communication: Closing-the-Loop Actions Implemented in Class

Real-world Case Studies: Use real-world case studies to reinforce both strategic decision-making and collaborative work dynamics.

Other

MBA Strategic Communication: If you choose "Other" for closing the loop action(s), please describe below.

Select the categories in which you observed deficiencies in student performance.

Problem Framing

Research Documentation

Analysis

Mediated Technology

Organization

Other

Based on the categories you selected, describe the observable deficiencies you noted in students’ performance.

Identify the specific areas in which students commonly struggle. For instance, you may find that some students have difficulty selecting and using meaningful sources for their reports and research projects.

What recommendations do you have for addressing the identified deficiencies and supporting student improvement?

Write your response here. For example, to address deficiencies in using relevant sources for reports and research projects, faculty may provide guidance on evaluating source credibility, demonstrate how to locate high-quality academic and industry materials, and offer feedback on students’ source selection and integration.

MBA Strategic Communication Artifact Used

MBA Strategic Communication: If you choose "Other" for artifact used, please describe below.

Faculty Name(Required)

Department(Required)

Attach your rubric and additional assessment documents (when necessary).

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