Who We Are:
The New York City Civilian Complaint Review Board (CCRB) is an independent agency. It is empowered to receive, investigate, mediate, hear, make findings, and recommend action on complaints against New York City police officers alleging the use of excessive or unnecessary force, abuse of authority, discourtesy, or the use of offensive language. The Board’s investigative staff, composed entirely of civilian employees, conducts investigations in an impartial fashion. The Board forwards its findings to the police commissioner.
About The Role:
The CCRB’s civilian investigators are at the core of the agency’s operations and play a critical role in carrying out its mission. Level 1 Investigators are entry-level professionals responsible for conducting impartial investigations into civilian complaints against NYPD Members of Service (MOS) involving allegations of police misconduct that fall within the CCRB’s jurisdiction.
In carrying out these investigations, Investigators are responsible for:
Collecting, reviewing, and analyzing evidence;
Interviewing complainants, victims, witnesses, and Members of Service (police officers);
Conducting legal research and analysis; and
Drafting impartial, concise, and comprehensive investigative reports detailing all aspects of their findings.
The preparation of closing reports is a significant responsibility and is considered one of the most critical aspects of an investigator’s role.
Our Culture:
The CCRB fosters a collaborative, mission-driven, and inclusive workplace culture focused on integrity, accountability, and public service. Employees are supported through comprehensive training, mentorship, professional development opportunities, and strong teamwork, while contributing to meaningful work that promotes transparency, fairness, and community trust.
About the Program:
Led by the Agency’s Chief of Investigations, the CCRB’s Investigations Division is comprised of several specialized squads and units, including:
General Investigations Squads – Responsible for all aspects of investigating cases that fall within the agency’s FADO jurisdiction.
Racial Profiling and Bias-Based Policing (RPBP) Squads – Responsible for investigating cases within the agency’s FADO jurisdiction that also involve allegations or concerns that an officer’s actions were motivated by a civilian’s membership in one or more protected categories, including race, national origin/ethnicity, color, religion, age, immigration or citizenship status, gender/gender identity, sexual orientation, disability, or housing status.
Case Closing Squad – Responsible for efficiently completing investigations when the originally assigned investigator is unable to do so.
Special Operations Unit – Supports and supplements investigations through functions such as conducting intake interviews, collecting evidence, securing documents and body-worn camera footage, and coordinating mediation efforts.
Training Unit – Oversees a comprehensive multi-week training program for newly hired investigators and provides ongoing in-service training to prepare investigators for all aspects of their roles.
With the exception of the Case Closing Squad and the Training Unit, Level 1 Investigators may be assigned to any of the above-mentioned squads or units.
Responsibilities:
Receive, manage, and impartially investigate civilian complaints alleging that NYPD Members of Service used excessive force, abused their authority, behaved discourteously, used offensive language, or made false official statements.
Determine whether complaints fall within the CCRB’s jurisdiction.
Schedule and conduct interviews with complainants, witnesses, and officers. (Officers are typically accompanied by union representatives.)
Identify, secure, review, and analyze evidence, including police reports, body-worn camera footage, video recordings, medical records, and other relevant materials.
Analyze and interpret rules, regulations, and policies outlined in the NYPD Patrol Guide.
Prepare detailed interview summaries and transcriptions.
Draft concise and comprehensive closing reports that summarize factual findings, applicable policies, and the rationale for recommended case dispositions for review by CCRB Board members.
Participate in and collaborate on field investigations to identify and gather evidence.
Perform additional duties as assigned in support of the department’s overall mission and objectives.
Minimum Qualifications:
Bachelor’s degree from an accredited college or university
Preferred Qualifications:
Exceptional oral and written communication skills.
Foreign language proficiency is a plus.
Proficiency in Microsoft Office Suite.
Strong analytical, logical reasoning, and problem-solving skills.
Ability to manage multiple priorities, work in a fast-paced environment, and meet deadlines.
For the Racial Profiling and Bias-Based Policing (RPBP) Squads, relevant coursework, academic background, or experience related to law, constitutional law, civil rights, or similar fields (e.g., pre-law studies) is preferred.
Employment is contingent upon the successful completion of a background check
Benefits/Additional Information:
Public Service Loan Forgiveness (PSLF) eligible employer
Union-represented position with collective bargaining benefits
Generous Paid Time Off (PTO) policy
Medical, dental, and life insurance with low or no employee contribution
Retirement savings plan with generous employer contributions
Flexible spending medical and commuter benefits plans
Meaningful work at an organization committed to advancing health equity and social justice
Residency Requirement:
New York City residency is generally required within 90 days of employment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss it with the agency recruiter at the time of interview.
Equal Employment Opportunity Statement:
CCRB is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.
