General Description
This is responsible technical work in conducting ADA complementary paratransit eligibility determinations, interviews and functional testing, transit orientation, and path of travel assessments to/from residences and bus stops. Requires National Transit Institute training on Comprehensive ADA Paratransit Eligibility Determinations. The employee works under the general supervision of the Paratransit Supervisor and must exercise judgment and discretion in achieving desired results.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Examples of Duties and Responsibilities
In-Person Interviews and Travel Assessments
- Conduct paratransit eligibility assessments in-person with applicants for paratransit service
- Gather and review verifications of disability
- Determine applicants’ appropriate mode of transportation, along with accessibility requirements
- Process application paperwork within federal timelines
- Compile data and statistics for federal reporting
- Make necessary referrals for additional services
Paratransit Scheduling
- Audit software scheduled rides for efficiency and productivity
- Communicate with various parties about daily schedule adjustments
- Verify accuracy of bookings
- Finalize daily schedules and send manifests to providers
Clerical
- Create, revise, and maintain correspondence and notifications (in software including Word) and customer files
- Initiate, answer, and return calls and emails
- Schedule appointments and transportation and maintain appointment calendar
- Provide administrative support for triennial re-certification process
- Read, review, and categorize paratransit feedback
Perform related work as required.
Minimum Qualifications
- Two (2) years of experience working with people with disabilities and/or mobility training, including computer experience related to the duties of the position.
OR
- A Degree in mental health, rehabilitation, or related field can be substituted for one (1) year of experience.
Other equivalent combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills, and abilities necessary to perform the duties of this position will also be considered.
The City of Madison strives to provide excellent service to all of its residents and visitors. Therefore, successful candidates will have demonstrated ability to work effectively with multicultural communities.
For the complete list of the knowledge, skills, and abilities, please reference the classification specification.
Special Requirements
Ability to meet the travel requirements of the position.
Physical Requirements:
Ability to sit/stand for 1 hour intervals to conduct assessments, assist people with disabilities to transfer seats, push manual and power wheelchairs, walk up to ½ mile at a time, stand for up to ½ hour at a time and ability to tolerate riding in a fixed route or paratransit vehicle for up to 4 hours.
*The payroll title is Paratransit Scheduling Coordinator.
