Patient Access Representative

Patient Access Representative (Receptionist)

(Full-time, 40 hours/week)

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you’ll love working here: At Generations, you’ll be part of a mission‑driven, team‑based environment focused on delivering compassionate, community‑centered care—while enjoying a benefits package that truly supports you on and off the job:

Medical and Vision insurance with no employee premium
Quarterly Perfect Attendance Bonus
Longevity Bonus recognizing years of service
$500 annual education reimbursement
Robust paid vacation, sick time, personal time and 9 paid holidays
Predictable scheduling

Generations Family Health Center, Inc. is a regional community health center covering a thirty seven town rural region in eastern Connecticut with sites located in Willimantic, Danielson, Norwich and Putnam. Our dedicated staff provides a full range of primary care services to all ages including medical, dental and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers.

Location: Putnam, CT (Medical Department)

JOB SUMMARY: Major job duties include greeting patients, answering phone, scheduling appointments, obtaining information from patients, posting procedures, and collecting fees. Must provide excellent customer service and work as a team with multidisciplinary team including dental, medical, health support, and community program staff.

Qualifications

Qualifications:

High school diploma, post-secondary school education preferred.
Typing and computer skills essential.
Familiarity with medical/dental terminology and billing procedures is necessary; experience in medical/dental office is helpful.
Must be detailed oriented and able to handle multi-tasking in a fast paced environment.

Compensation & Benefits:

Pay Rate: $18.15/hour (fixed starting rate)

Generations offers a comprehensive benefits package including:

Medical and Vision Insurance
- No premium cost for employee-only coverage (dependent coverage costs may apply)
403(b) Retirement Savings Plan with employer contributions
Group Life Insurance
Short Disability Insurance
Paid Time Off, including:
- Paid Sick Time
- Paid Vacation
- Paid Personal Hours
- 9 Paid Holidays
Quarterly Perfect Attendance Bonus
Longevity Bonus rewarding continued service
500 annual education reimbursement
Quarterly Bonus for certified interpreters (certification class provided following documented proficiency in Spanish, Haitian/Creole or Mandarin)