TITLE: Patient Access Associate
JOB OVERVIEW: The Patient Access Associate position is responsible for scheduling services in hospital and clinic services using inbound and outbound call handling and MyChart requests. Responsibilities also include scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person in their respective departments.
DEPARTMENT: Clinic Network
WORK HOURS: As assigned typically M-F 8 hour shifts
REPORTS TO: Manager, Clinic Network
PREREQUISITES:
High School Graduate or equivalent (G.E.D.) required.
Minimum one-year front office experience in a physician office or hospital access department; scheduling, registering, using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
Demonstrates basic skills in keyboarding (35 wpm).
Computer experience in a windows-based environment.
Excellent communication skills including verbal, written, and listening.
Excellent customer service skills.
Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred.
QUALIFICATIONS:
Ability to function effectively and interact positively with patients, peers and providers at all times.
Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines.
Ability to provide verbal and written instructions.
Demonstrates understanding and adherence to compliance standards.
Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff:
Ability to communicate effectively in verbal and written form.
Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the customer’s needs.
Ability to maintain a calm and professional demeanor during every interaction.
Ability to interact tactfully and show empathy.
Ability to communicate and work effectively with the physical and emotional development of all age groups.
