Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!
Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience – 8 years in a row!
Our Contact Center team enjoy:
- Salary: $51,120.55
- Company paid training and professional state licensure.
- Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
- Hybrid work schedule once training is completed
- An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
The Opportunity
NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center, in West Trenton, New Jersey. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
Available Shift(s):
- Day Shift
- Monday-Friday (9:45AM – 6PM) and every Saturday (8:30AM- 4:45PM)
- One weekday and Sundays off
- Include a 5% shift differential
The start date for this opportunity is set for 10/26/2026.
To be considered for this opportunity, all interested individuals are required to apply online through the following link:
Responsibilities:
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Requirements:
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
- MUST BE COMMUTABLE TO OUR WEST TRENTON, NJ OFFICE
Benefits Offered:
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more!
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
