What We’re Looking For:
A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you’ll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You’ll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.
Who You Are:
Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
Veterans and military spouses encouraged to apply.
What You’ll Do:
- Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
- Assign rooms that meet guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions to enhance the guest experience.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies with professionalism, prioritizing guest and team member safety.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Required to attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Your Qualifications Include:
- Minimum of one (1) year guest service experience in hotel hospitality preferred.
- Experience with previous Property Management System, preferred Opera System.
- Ability to stand and walk for long periods of time required.
- Ability to work weekends, evening, holidays as necessary/required.
