Hands of Hope Physical Therapy & Wellness, is looking to hire a Front desk officer to join our team!
Our treatment philosophy is based heavily on manual modalities, patient education, and providing exercises tailored to improving the condition of the patients we have the opportunity to work with. We love working with people, and only use methods that ensure the best quality of care for them.
- We represent the true American value of diversity and acceptance; creating hundreds of job opportunities while improving the healthcare industry.
- 8 Locations across New York City and more to come
- More than 10 years in Practice
- More than 10 therapists and 30+ administrative staff.
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Job Description:
- Greet and attend to patients in person and over the phone.
- Professionally assist doctors, staff, visitors, and patients.
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Accurate recording of patients’ insurance information and verification of benefits.
- Answer all phone calls in a professional and courteous manner.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Liaise between medical departments with discretion and professionalism.
- Adhere to policy and procedures during all activates.
- Assist with admissions/treatment as per agreed protocols.
- Ensure that stock levels are adequate.
- Communicate medical results to patients under clinical supervision.
- Complete accurate documentation of patient visits.
Job Requirements:
- Bachelors degree (advantageous).
- Administration certification (advantageous).
- 2 years of experience at a healthcare facility in a medical receptionist role.
- Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (advantageous).
- Innovative thinker with strong conceptual and problem-solving skills.
- Meticulous attention to detail with the ability to multi-task.
- Strong organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and IT skills.
- Passionate about healthcare excellence.