Role: Cybersecurity Analyst
Rate: $14.50/hour W2
Schedule: Remote | EST Business Hours
This position is ideal for individuals interested in combining their cybersecurity knowledge with hands-on customer engagement. You’ll respond to incoming security-related cases, educate customers, and help remediate issues like phishing, SPAM, identity theft, and fraud.
Key Responsibilities:
- Respond to and resolve security incident tickets (25–60/day) with a focus on excellent customer experience
- Contact customers directly to assist with issues such as SPAM, phishing, vishing, identity theft, and fraud
- Educate and guide customers through resolving incidents and improving their cybersecurity posture
- Uphold and enforce Acceptable Use Policy
- Maintain accurate, professional communication and documentation throughout all interactions
- Engage in initial onboarding and training sessions covering CSA tools, email etiquette, identity theft, and more
- Adhere to daily productivity metrics and performance scorecards (accountability begins in month 2)
- Stay updated and committed to continuous learning in the cybersecurity space
Qualifications:
- Strong customer service skills — able to calmly and professionally interact with customers in stressful situations
- Demonstrated interest in cybersecurity — ideally pursuing a career in the field or learning independently
- Basic understanding of networking concepts and common cybersecurity threats (SPAM, phishing, vishing, malware, etc.)
- High level of professionalism — must work from a distraction-free environment with no background noise
- Engaged, committed, and team-oriented mindset
- Excellent verbal and written communication skills
Preferred Qualifications:
- Some experience (formal or informal) in cybersecurity or tech support
- Familiarity with customer interaction tools and ticketing systems
- Education or certifications related to cybersecurity (e.g., CompTIA Security+, networking courses, etc.)
