We are seeking Customer Service Representatives to join our Servicing Team. This role focuses on providing exceptional customer support while assisting customers with payment solutions. Unlike traditional collections positions, this is a first-party servicing role where the goal is to understand customers’ situations and help establish manageable payment arrangements.
Representatives will engage with customers regarding past-due accounts, make outbound payment reminder calls, gather financial information, and work collaboratively to identify payment plan options. This is NOT hard collections.
