The Cost Recovery Analyst is responsible for identifying, investigating, and recovering costs associated with damage to telecom plant infrastructure. This role ensures financial recovery by determining liability, issuing accurate invoices, and managing collections in a timely and compliant manner.
Recovers cash tied to third-party damage. Offsets unplanned repair costs and protects capital budgets
Key Deliverables:
– Complete, well-documented claim files with supporting evidence
– Timely and clearly supported liability determinations
– Standardized, accurate cost recovery calculations (labor, materials, equipment, overhead)
– Fully assembled, “invoice-ready” recovery packages with defensible backup
– Accurate invoices issued within defined SLAs and properly tracked in A/R systems
– Active management of receivables, including aging, follow-ups, and escalation actions
– Consistent communication with responsible parties, insurers, and stakeholders
– Timely resolution of disputes using clear documentation and supporting evidence
– Negotiated settlements that minimize write-offs and protect financial recovery Contact Supplier
Cost Recovery team – investigates damage done to Aerial or Underground, document vandalism cases
seeks reimbursement to damage (for ex an excavator accidentally dug the wrong spot, car damages a pole, vandalism, etc) This team covers 12K damages a year in the Northeast Division
dependable, attention to detail is key, someone who can communicate clearly and is very organized
Each damage received, needs to look up if there is a ticket, if there is, must notify a locator in 24 hours, file a claim and get documentation ready
6 analysts on the team with 2 contractors
looking for these to cover mostly ticket lookup but also help analysts get police report or reaching out
Organized, detail oriented, dependability is all huge – accuracy is very important in this role
Looking for those with job stability, doesn’t want to see candidates who have jumped from role to role
DigSafe background is a plus
Utilisphere experience a plus
Modular Workflow a plus
Smartsheets, MS Office
