# Computer Support Associate I – Infrastructure
**Company:** Manufacturing Cient **Job ID:** JDJP00044454 **Location:** Clarion, IA **Pay:** $27/hour on W2 + Health Benefits + 401(k) **Duration:** 12+ months with possible extension **Schedule:** 1st Shift – flexible start between 7:00–8:00 AM
## About the Opportunity
Client is seeking a **Computer Support Associate I – Infrastructure** to provide onsite IT support across office and manufacturing/shop-floor environments. – Open for recent graduates
This is a great opportunity for someone with **1+ year of IT support experience**, as well as **recent college graduates** with relevant IT, computer, or technical education.
## What You’ll Do
* Provide onsite IT support for computers, printers, and other equipment. * Image and deploy computers and assist with hardware/software troubleshooting. * Resolve end-user issues through **ServiceNow** and follow established knowledge-base procedures. * Replace printer toner and perform basic printer troubleshooting. * Maintain and update **IT assets, inventory, and equipment records**. * Document troubleshooting steps, service records, and other IT information. * Monitor and maintain equipment, supplies, and inventory. * Identify issues, resolve problems using established procedures, and escalate issues when needed. * Provide IT support across **two locations**, requiring local travel.
## What We’re Looking For
* 1+ year of IT experience preferred; **recent college graduates will also be considered**. * Knowledge of **Windows operating systems** and basic computer/networking concepts. * Strong customer service and communication skills. * Experience with **Microsoft Office** and standard desktop applications. * Basic understanding of computer security concepts and policies. * Ability to troubleshoot technical issues and follow documented procedures. * Familiarity with **Microsoft Copilot, ChatGPT, or similar AI tools** is a plus. * Exposure to **PowerShell, VB/VBA, Python, scripting, or automation** is a plus. * Valid driver’s license and ability to use a personal vehicle for travel between two locations.
## Work Environment
* Approximately **60% shop-floor work and 40% desk/office work**. * Office areas are climate controlled; the shop floor is not. * Employees may be asked to assist with a lift and work approximately **15–20 feet off the ground**; this is not required if unable to assist. * **Metatarsal safety shoes are required on the first day.**
## Important Information
* **Client sponsorship is not available now or in the near future.** * This is an **onsite position**. * **12+ month contract with possible extension.** * **$27/hour on W2**, with health benefits and 401(k).
If you’re interested in gaining hands-on experience in **IT infrastructure, desktop support, hardware troubleshooting, and end-user support** with a well-known manufacturing organization, we’d like to hear from you.
