Visitor Services Specialist

Visitor Services Specialist: Part-Time (Non-Exempt)

Rate: $14.00–$16.00 per hour

Pay Grade: PT | Starting rate is based on prior experience and education.

Location: Concord Woods Nature Park, Concord Twp., OH 44077

Position Summary

Lake Metroparks is seeking a part-time Visitor Services Specialist to provide courteous, professional support to park visitors and guests. Under the supervision of the Visitor Services Manager, this position responds to inquiries, processes program and event registrations, assists with ticket sales and facility rentals, and supports daily visitor services operations. The position may work up to 28 hours per week and requires flexibility to work weekdays, weekends, evenings, and holidays as scheduled.

Minimum Qualifications

High school diploma or equivalent required.
One to two years of customer service experience preferred.
Valid driver’s license required; must be insurable under the Agency’s policy.
Successful completion of a pre-employment background check required.
Ability to work a flexible schedule, including weekends, evenings, and holidays as operational needs require.
Ability to work independently and collaboratively as part of a team.
Professional appearance and a strong commitment to customer service.

Required Training: All Park District employees shall complete and maintain all mandatory training, which may include emergency communication, hazardous materials, PPE, sexual harassment, workplace violence prevention, and fire prevention.

Essential Duties and Responsibilities

Responds to visitor inquiries by phone, email, and in person in a courteous, accurate, and professional manner.
Processes program registrations, special event ticket sales, facility reservations, and related transactions using designated registration and point-of-sale systems.
Provides accurate information regarding Lake Metroparks programs, facilities, events, policies, fees, schedules, and general park services.
Maintains accurate visitor, registration, reservation, and payment records in accordance with department procedures.
Handles high call volumes and visitor traffic during peak registration periods while maintaining professionalism and attention to detail.
Assists with department communications, mailings, data entry, filing, and other administrative support tasks as assigned.
Follows established cash handling, confidentiality, safety, and customer service procedures.
Performs other duties as assigned.

Supervisory Responsibilities

☒ This position has no supervisory duties.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and duties listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made for individuals with disabilities.

Computer Skills and Equipment Used:

Proficient in computers, web-based programs, email, and Microsoft Office products.

Knowledge, Skills, and Abilities

Knowledge:

Knowledge of customer service principles and practices.
Knowledge of basic office procedures, recordkeeping, and administrative support practices.
Knowledge of cash handling, registration, reservation, and point-of-sale processes preferred.
Knowledge of Lake Metroparks programs, facilities, policies, and services, or the ability to learn and communicate this information accurately.

Skills:

Strong verbal and written communication skills.
Skill in providing professional, courteous, and responsive customer service.
Skill in using computers, web-based systems, email, phones, and Microsoft Office applications.
Skill in organizing work, managing multiple tasks, and maintaining accuracy during busy periods.
Skill in handling confidential information with discretion and professionalism.

Abilities:

Ability to interact with visitors, co-workers, supervisors, and community members with tact, courtesy, and professionalism.
Ability to learn and communicate detailed information about programs, events, facilities, registrations, and park services.
Ability to exercise sound judgment, resolve routine customer service issues, and refer complex matters appropriately.
Ability to work independently, remain flexible, and contribute effectively in a team environment.
Ability to maintain composure and accuracy while working under pressure or during high-volume periods.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands and fingers to operate a computer, phone, and office equipment, and reach with hands and arms. The employee may occasionally bend, stoop, kneel, or retrieve items from shelves, cabinets, or storage areas. The employee must regularly lift and/or move items up to 10 pounds and may occasionally lift and/or move items up to 25 pounds, such as office supplies, registration materials, files, or event-related materials. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus for computer work, printed materials, forms, and customer service transactions.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Work is primarily performed in an office or visitor services setting with regular use of computers, phones, printers, and standard office equipment. The position may occasionally require work at park facilities, program locations, or special events, including limited exposure to outdoor conditions such as heat, cold, rain, humidity, uneven walking surfaces, and moderate noise. The employee may interact frequently with the public and must be able to remain professional in a busy customer service environment. Personal protective equipment may be required when assigned duties or site conditions warrant.

Potential Hazards

Potential hazards are generally consistent with an office and customer service environment and may include prolonged computer use, repetitive hand and wrist movements, slips, trips, falls, paper cuts, minor lifting or carrying of supplies, and occasional exposure to cleaning products or other common workplace materials. When supporting events or working at park facilities, the employee may also encounter changing weather conditions, uneven surfaces, vehicle traffic in parking areas, and interactions with visitors during high-volume or stressful situations. Employees are expected to follow established safety procedures and report unsafe conditions promptly.

General Expectations

The employee must demonstrate commitment and sensitivity to the needs of the Park District and its constituents and uphold the mission of Lake Metroparks.

Benefits

Lake Metroparks offers a generous, comprehensive benefits package for part-time employees, including: