Position Summary
- Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.
Job Responsibilities
- Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient’s responsibility for payments
- Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
- Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
- Educates patients about the patient portal and encourages patient participation.
- Distributes informational and specialty-specific educational brochures.
- Identifies areas of improvement for the front desk and office flow.
- Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
- Monitors schedules for wait lists, re-schedules and cancellations. Recommends improvements to workflows to ensure maximum schedule utilization.
- Manages patient chart process to ensure that information is inputted and scanned properly.
- Posts payment information within the practice management system.
- Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
- Answers phones, responds to inquiries and triages calls to appropriate personnel.
- Receives, sorts and distributes mail.
- May coordinate and schedule laboratory and diagnostic tests.
- May maintain physicians’ clinical calendars.
- May assist with scheduling of meetings and preparation of agendas.
- May phone in prescription requests to the pharmacy.
- May welcome patients as they arrive and performs check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
- May arrive patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
- May perform check-out responsibilities: collects patient co-pays, answers any questions and schedules follow-up care.
- May assist in maintaining waiting areas in a neat and tidy condition.
- Initiates and prepares written correspondence as needed and based on functional needs.
- Other duties as assigned.
Knowledge, Skills and Abilities
- Click Enter to show the proficiency description of Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Click Enter to show the proficiency description of Knowledge of CPT, ICD-9, and ICD-10 coding.
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Click Enter to show the proficiency description of Working knowledge of third party payor reimbursement – Medicare, Medicaid, Managed Care and commercial insurance.
- Working knowledge of third party payor reimbursement – Medicare, Medicaid, Managed Care and commercial insurance.
Licenses and Certifications
- None required
Working Conditions/Physical Demands
- Standard office work
Salary Range: $25.34 – $37.31
*As required under NYC Human Rights Law Int 1208-2018 – Salary range for this role when Hired for NYC Offices
Competencies
- Approaches our job knowing that there are internal and external customers whose expectations we strive to exceed.
- Possesses the ability to facilitate the flow of information through effective written and oral communication.
- Maintains a flexible and forward thinking approach to the way work is done.
- Possesses excellent work-related skills and the ability to apply them, while continually seeking ways to improve.
- Understands the need to be responsible for our own outcomes, and takes pride in delivering the best possible work product.
- Demonstrates integrity and ethics at all times.
- Appreciates and understands the connection between individual goals, departmental goals and the organizational mission.
- Maintains a team-oriented approach, and possesses the ability to cultivate positive and collegial workplace relationships.
