SCOPE OF WORK: The International Rescue Committee (IRC), works in the United States welcomes newly arrived refugees and immigrants, supports them in their resettlement, and provides holistic services to help them build new lives in their communities. As an introduction to the position, this brief, but concise overview of the role should give the reader an understanding of the important components of the job and how it fits into the mission of the program and IRC.
RESPONSIBILITIES:
- Assist Post-Resettlement Caseworker with services to clients, such as connecting clients to resources to support their basic needs such as clothing, food, shelter and medical care; setting up appointments and coordinating with internal and external programs
- In collaboration with Resettlement caseworkers, conduct enrollment and intakes and surveys for all clients.
- Track client meetings and progress in a spreadsheet and through case notes on ETO software.
- In collaboration with caseworkers counsel clients on the requirements of obtaining a relevant New York State and New York City IDs, provide them with relevant resources and assist them with making an appointment; accompanying clients to appointments as needed.
- Keep all digital files up to date and create new digital client files as needed
- Adhere to IRC policies, particularly those related to confidentiality and client privacy.
- Display sensitivity to cultural and personality differences of clients. Respect their beliefs and values.
- Provide translation and interpretation when necessary.
- Other related duties as assigned.
LEARNING OBJECTIVES:
- The intern will learn how to effectively manage employment programs across a wide network.
- The intern will learn how to provide direct services to immigrant populations.
- The intern will learn how to develop relationships with partners and employers.
REQUIREMENTS:
- Interns must be based in US and must be enrolled in post-secondary institution or have graduated from a post-secondary institution within last 2 years.
- Undergraduate level studies in social sciences or a related field
- The ideal candidate will have some experience in job readiness and coaching
- Languages desired but not required: Spanish, Arabic, French, Russian, Haitian Creole, and Dari
- Strong desire to help refugees and other migrant communities rebuild their lives in New York.
- Ability to work independently, exercise good judgement, and have high attention to detail
- Competency in Microsoft Office, data tracking, and file management
- Effective communication skills.
- Demonstrates ability to work effectively in a multicultural environment.
- Patience, understanding, flexibility, and an unceasingly positive attitude.
- Willing to learn about IRC history, philosophy, global work, and local efforts.
- Willing to adhere to IRC volunteer and workplace policies.
