Summary
As a Patient Solutions Advocate, you will be instrumental in delivering outstanding customer service and support to patients navigating their healthcare journey. Reporting to the Patient Services Manager, your role encompasses medical administrative support, effective communication, and proficiency in EMR systems. Your core skills in medical terminology and billing will ensure accurate processing of patient information, while your relevant skills in medical reception and coding will enhance the overall patient experience. Join our dedicated team to make a meaningful impact on patient care and satisfaction.
Job Description
Responsibilities:
- Greet and check-in patients as they arrive at the office
- Confirm patient equipment needs
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Collect and update patient information in the electronic medical records system
- Verify insurance coverage and assist patients with insurance-related inquiries
- Maintain cleanliness and organization of the reception area
- Coordinate with other healthcare professionals to ensure smooth patient flow
Requirements:
- Previous experience as a medical receptionist or in a similar role is preferred
- Knowledge of medical terminology and procedures is highly desirable
- Proficiency in using electronic medical records systems such as Brightree
- Strong communication skills, both verbal and written
- Excellent customer service skills and ability to handle patient inquiries with empathy and professionalism
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with medical billing and coding processes is a plus
- High attention to detail and accuracy in data entry and record keeping
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.
