About Us:
We are a growing multi-specialty medical practice committed to delivering exceptional, patient-centered care across all of our locations. We are seeking a dynamic and hands-on leader to elevate the patient experience and support our teams through consistent, high-quality customer service training.
Position Summary:
The Patient Experience & Training Specialist will lead initiatives to enhance service excellence across all offices. This role partners closely with clinical and administrative teams to improve communication, streamline workflows, and ensure a consistent, positive experience for every patient.
Key Responsibilities:
- Design and deliver customer service and hospitality training programs for front desk, clinical, and administrative staff
- Travel to office locations to observe operations and provide real-time coaching and feedback
- Conduct in-person and virtual training sessions across several office locations
- Standardize best practices for patient interactions, including scheduling, check-in/out, and phone communication
- Support onboarding and ongoing training for new and existing staff
- Identify service gaps and implement practical, scalable solutions
- Monitor patient feedback (reviews, surveys, complaints) and drive continuous improvement initiatives
- Collaborate with leadership to promote a culture of professionalism, accountability, and empathy
Qualifications:
- 3+ years of experience in healthcare, hospitality, or customer service training
- Strong coaching, communication, and interpersonal skills
- Experience developing and leading training programs
- Ability to work independently and travel between multiple locations
- Bachelor’s degree preferred (Healthcare Administration, Hospitality, or related field)
Preferred Qualifications:
- Experience in a multi-site healthcare environment
- Background in patient experience, service excellence, or hospitality
- Familiarity with patient satisfaction metrics and tools
Why Join Us:
- Opportunity to make a meaningful impact on patient care and staff development
- Collaborative and supportive leadership team
- Growing organization with opportunities for professional growth
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
