TITLE: Outreach Coordinator
FLSA Status: Full Time/ Non-exempt
Reports To: Chief Operating Officer
Schedule: Monday-Friday 8:00-6:00pm and some Saturdays as needed
Location: San Diego County
Compensation: $24 – $30 per hour
Join Stars Therapy Services and start building a meaningful career!
Stars Therapy Services offers a supportive starting point where you can gain hands-on experience while making a real impact.
At Stars Therapy Services, we believe in developing our team just as much as we support the families we serve. You’ll be part of a collaborative environment focused on learning, growth and delivering high-quality, compassionate care.
This opportunity is ideal for anyone looking to begin or advance a rewarding career helping connect children and families with essential services and providing compassionate client support.
Stars Therapy Services Benefits/ Perks:
- Competitive pay: $24 – $30/hour
- Tuition discounts available to all employees looking to further their education through National University
- Support your wellbeing including mental health, general medical, nutrition, dermatology with NextGen EAP and HealthiestYou
- Exclusive employee discounts on entertainment, travel and attractions
- Enjoy company sponsored events, themed days and workplace celebrations
DEFINITION
Under the direction of the Chief Operating Officer, the Outreach Coordinator is responsible for increasing awareness of Early Start and early intervention services throughout San Diego County. This position develops and maintains relationships with community partners, healthcare providers, and family-serving organizations to identify and recruit families with children ages birth to three years who may benefit from early intervention services. The Community Outreach Specialist serves as an ambassador for the organization, promoting a family-centered philosophy while ensuring families have access to information, resources, and support regarding developmental services.
Duties and Responsibilities:
- Develops and maintains relationships with referral sources including pediatric offices, hospitals, childcare centers, community organizations, WIC offices, schools, family resource centers, and other agencies serving young children and families.
- Demonstrates strong communication, networking, and relationship-building skills while cultivating and maintaining partnerships with referral sources and community stakeholders.
- Distributes educational and marketing materials to referral sources and community partners.
- Conducts developmental screenings and assessments and prepares comprehensive assessment reports.
- Identifies opportunities to expand referral networks and strengthen community partnerships.
- Tracks outreach activities, referral sources, and community engagement efforts in accordance with organizational procedures.
- Responsible for the planning, coordination, and implementation of community outreach initiatives and campaigns.
- Conducts ongoing case management follow-up with prospective families, referral partners, and community stakeholders to assess needs, facilitate service connections, monitor engagement, and support successful outcomes throughout the intake and enrollment process.
- Collaborates with intake, clinical, and administrative staff to support timely access to services for referred families.
- Supports efforts to increase access to services among culturally and linguistically diverse communities.
- Demonstrates a family-centered philosophy and respect for cultural diversity in all interactions.
- Maintains knowledge of Early Start eligibility criteria, developmental services, and community resources.
- Communicates effectively and maintains a professional demeanor when interacting with families, referral sources, community partners, and staff.
- Applies a high level of discretion when handling confidential and sensitive information.
- Other duties as assigned by manager.
Knowledge Skills and Abilities:
- Develop objectives following Stars Therapy Program procedures
- Strong active listening skills & emotional intelligence
- Build strong relationships with Stars staff, community service agencies and families
- Demonstrate high attention to detail
- Effective time management skills
- Work flexible hours to meet program requirements
- Commute to various areas in the San Diego county
- Ability to multitask and work in a fast paced environment
- Ability to problem solve and address concerns
- Handle and gather confidential information
- Maintains compliance with HIPAA and PHI laws
- Demonstrate high attention to detail
- Strong written and verbal communication skills
- Knowledge of child development and community resources serving children ages birth to three years preferred.
- Experience in community outreach, family engagement, early intervention, client advocacy, resources, and support systems, education, or related human services fields preferred.
- Familiarity with social media platforms including Facebook, Instagram, LinkedIn, TikTok, etc.
- Basic graphic design and content creation experience preferred (Canva experience preferred)
- Bilingual in English/Spanish (Preferred)
Physical Requirements:
- Ability to sit for extended periods of time.
- Ability to use a computer and iPad for extended periods of time.
- Ability to stand, bend, and lift up to 30 lbs.
Minimum Qualifications:
- Bachelor’s degree in Human Services, Psychology, Social Work, Sociology or related field
- Three (3) years of experience in field related to area of specialty
- Available to work on Saturdays based on operational needs
- Proficiency in Google Suite, Excel, MS Word, Adobe, and Canva
- Reliable Transportation
- Must be able to successfully complete a background check
- Must be able to submit verification of authorization to work in the U.S.A. upon hire
If you are passionate about making a difference and thrive in a customer-focused role, we encourage you to apply today!
OTHER REQUIREMENTS
- California driver’s license
- Proof of car insurance in employee’s name and current address
- Must be CPR Certified (Adult, child, infant, AED) & First Aid
- Must maintain professional liability insurance
NOTE: The duties listed above are intended only as illustrations of the various aspects of the position and the types of responsibilities that may be performed. The omission of specific statements does not exclude them from the position if work is similar, related or a logical assignment to the position and does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. The position description does not constitute an employment agreement between employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Stars Therapy Services is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, Stars Therapy Services will provide reasonable accommodation for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins.
