Key Responsibilities
Freight Operations & Execution
Support the coordination and execution of shipments from pickup through delivery
Monitor load progress and communicate updates, delays, or issues as needed
Assist in resolving service issues quickly and professionally
Systems & Process Management
Enter and update load details in internal systems (including Transport Pro)
Maintain accuracy across customer portals and tracking tools
Ensure all shipment documentation is complete and organized
Communication & Collaboration
Communicate with carriers, drivers, and internal teams to ensure smooth execution
Partner with Carrier Sales and Account Management to support customer needs
Provide timely, clear updates to all stakeholders
Carrier Sales Exposure & Development
Learn how to bid on spot freight and understand market pricing
Assist in sourcing and vetting carriers to cover loads
Gain exposure to rate negotiation and carrier relationship management
Develop knowledge of freight lanes, capacity, and market trends
Qualifications
High school diploma or equivalent required; associate’s degree preferred
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Proficiency in Google Suite and
Strong work ethic, dependability, and team-oriented mindset
Additional information
This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.
