Position Description: Front Desk Receptionist
About Valleyview Injury + Physical Medicine
Valleyview Injury + Physical Medicine is an integrated clinic with Medical, Chiropractic, Physical Therapy, Acupuncture, and Massage Therapy teams working together in one convenient location.
Our purpose is to provide the highest level of integrated health care by combining advanced medical technology and natural healing methods. Our goals are to empower as many people as possible to restore their health, improve their quality of life, and live pain-free—naturally.
Job Summary
We’re seeking an energetic, organized, and patient-centered Front Desk Receptionist to be the welcoming face of our clinic. In this role you’ll manage front-desk operations, scheduling in ChiroTouch, incoming calls, and new-patient intake—delivering a consistently professional experience in a fast-paced, team-based environment.
Position Details
- Job type: Full-time, 30-40 hours per week
- Pay range: $18.00 to $24.00 DOE
- Schedule: Monday – Friday 8:00 AM to 7:00 PM, varied schedule
- Work location: Gresham, OR
- Benefits: Employee discount for medical care
Key Responsibilities
- Create a welcoming, professional experience for every patient (check-in/check-out, directions, questions).
- Answer and route calls on a multi-line phone system using excellent phone etiquette.
- Schedule new and follow-up appointments in ChiroTouch based on provider treatment plans.
- Process new-patient intake: paperwork support, insurance verification, ID/insurance collection, scanning, and patient record updates in the EMR.
- Collect payments and ensure patients are appropriately processed at the end of treatment.
- Maintain accurate documentation: data entry, filing, chart organization, and correspondence (email/fax/mail) with strong attention to detail.
- Support daily clinic flow by preparing the front office/waiting area for patient arrival and for the next day at close.
- Educate patients on clinic services and help remove barriers to care (reminders, accountability, answering common questions).
- Partner with providers and teammates to coordinate patient and clinic needs in a fast-paced environment.
Qualifications
Required
- High school diploma or equivalent
- Bilingual (Spanish/English)
- 2+ years of customer service experience
- 1+ year of medical office or similar healthcare front desk experience
- Computers and data entry; proficiency with Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
- Experience with multi-line phone systems and strong phone etiquette
- Strong organization, proofreading, and attention to detail; able to prioritize and multitask
- Insurance experience: MVA, Workers’ Compensation, major medical, and Medicaid
- Comfort discussing treatment plans, collecting co-pays/self-pay balances, and helping patients stay on schedule
- Entrepreneurial mindset, initiative, and comfort working with some ambiguity while following established processes
- Reliable attendance, professional appearance, and excellent interpersonal communication
Preferred
- Associate degree
- Experience with ChiroTouch or similar EMR/scheduling software
Work Environment & Physical Requirements
- Primarily front-office clinic setting; frequent sitting/standing and walking.
- Frequent phone/computer use; ability to learn and navigate clinic systems.
- Ability to lift to 50 lbs. occasionally (files/supplies) and assist with routine office tasks.
Equal Opportunity Employer
Valleyview Injury + Physical Medicine is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we make employment decisions based on qualifications, merit, and business needs.
Employee Benefits
- Paid holidays
- New Year’s Day
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day
- Discounted medical care for massage and acupuncture
- Complementary chiropractic care
