THE ORGANIZATION
Outer Cape Health Services (OCHS) provides a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. With locations in Harwich Port, Wellfleet and Provincetown, OCHS cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay.
Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966). As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are foundations of this model. Outer Cape Health Services, Inc. (OCHS) is a 501(c)(3) non-profit organization and is governed by a Board of Directors representative of its community. All board members live on Cape Cod, and the majority are OCHS patients.
OCHS offers competitive benefit plans and is an inclusive and equal opportunity employer.
Duties:
Reporting directly to the Senior Medical Director of Clinical Services and indirectly to the Senior Medical Director of Population Health and Clinical Informatics for oversight of the clinical systems and clinical operations functions of the role, the Director of Telehealth is responsible for overseeing the implementation, optimization and management of OCHS’ clinical services provided remotely via telehealth. This role ensures that telehealth is implemented and functions to enhance patient access, improve care quality, and reduce administrative burdens across all clinical service areas.
Telehealth Programming:
Serve as the primary architect and operational lead for OCHS’ telehealth programs, aligning them with organizational mission, strategic goals, and regulatory requirements.
Develop and implement policies, protocols, and workflows for telehealth encounters and remote patient monitoring.
Help inform the need for dedicated staffing resources to support the Telehealth program; If staffing is needed, serve as the direct supervisor.
Collaborate with IT, clinical, and operations teams to integrate other tech solutions including artificial intelligence into EHR systems, clinician workflows, and patient-facing platforms.
