Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members regarding benefits WebTPA manages.
Key position details:
- In office at 19100 Ridgewood Pkwy San Antonio TX 78259
- $18.00 per hour + Quarterly Bonus!
- Full time position
- Comprehensive Benefits
- Training Hours: Monday to Friday 8:00am to 4:30pm CST for 4 weeks
- Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST
- Ability to start on 6/22/2026
What Will You Be Doing:
- Successfully complete a 4-7 week training program.
- Answer inbound calls from providers and members.
- Provide resolution for questions about benefits, claims and eligibility.
- Document notes of each call to ensure all information is saved.
- Ensure adherence of Customer Service metrics:
• Average monthly After Call Work (AUX) time
• Average monthly hold time
• Average monthly staff time
• Average monthly talk time
• Average monthly quality - Handle call backs and escalations as necessary.
What We Can Offer YOU!
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
- Medical, dental, vision, life and global travel health insurance
- Life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances.
- 401(k) includes employer contribution match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits options available
- Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
