Summary/Purpose of the Position:
The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.
Essential Duties, Functions and/or Responsibilities:
Handle incoming phone calls from our 800 numbers
Assist customers with placing orders and providing quotes over the phone
Assist in managing our shared customer support inbox by responding to customer inquiries
Perform general account management to our smaller, unassigned accounts
Provide order status to customers via phone or email
Provide assistance to our customers via web chat
Respond appropriately to customer requests for information
Indirectly responsible for product quality
Perform other duties, and tasks as assigned
Qualifications
Education and/or Work Experience Requirements:
High School Diploma or GED required
AA in business is preferred
3+ years of sales related customer service tasks and responsibilities is required
Excellent communication both verbally and in writing
Attention to detail
Microsoft Office skills and knowledge (data entry)
Prior experience utilizing an ERP system
Physical Requirements:
Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations
This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
