JOB RESPONSIBILITIES
Care Coordination – Participates as a member of the multi-disciplinary team and assists with the coordination of care, including medical and social service needs and goals. Follows the plan of care. Completes face-to-face visits, which include evaluation regarding care plan progress and communicating results/coordinating next steps with the care manager. Assists with the implementation of interventions under the supervision of an appropriately licensed individual. Communicates findings to the healthcare team. Monitor ongoing needs of the patients/families to remove barriers, ensure efficient and effective access to care and resources. Provides self-management support by helping patients/families to problem-solve and manage chronic medical or psychosocial needs.
Scheduling – Accurately schedules appointments for members/families. Answer customers’ questions regarding preparations for appointments, directions to clinics, and general hospital questions.
Documentation – Completes required documentation linked to the plan of care accurately and on time.
Communication – Provides updates to member/family regarding patient condition and progress, information is linked to the plan of care; refers parents to appropriate resources for information to answer questions and address needs. Consults with care team members to address complex issues.
Population Outreach – Supports population outreach to identify population(s) at risk and assist with closing such population gaps.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
Preferred: Current Community Health Worker (CHW) certification in the state of Ohio
