AR and Collections Specialist

About Us

 

Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, is seeking a driven and knowledgeable AR and Collections Specialist to join our finance team.

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.

 

What Sets Activated Insights Apart:

1. We are at the heart of the healthcare industry’s most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
2. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
3. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
4. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.

 

 

Why Is This Role So Special?

The AR and Collections Specialist plays a vital role in our finance team. You’ll be responsible for managing all accounts receivable functions on assigned accounts, including cash applications, general accounting duties, and participating in the monthly close process. This is an opportunity to be a part of team and drive our collections processes in a growing company.

 

What You’ll Do:

• Manage 1st Party B2B Collections for assigned accounts.
• Monitor AR aging and ensure timely collection of payments.
• Negotiate payment arrangements and structured payment plans on past-due accounts.
• Proactively reach out to customers via phone, email, and fax to resolve outstanding invoices.
• Collaborate with internal teams to resolve billing disputes.
• Recommend accounts for legal action and track progress with collection agencies and attorneys.
• Reconcile customer accounts, manage account clean-up, and oversee EFT vendor setup.
• Drive measurable improvement in collections metrics, including reducing Days Sales Outstanding (DSO), lowering past-due aging, and improving recovery rate against assigned targets.

 

Competencies:

• Strong financial acumen with a customer-focused approach.
• Proficient with Zuora or similar enterprise billing platforms.
• Advanced Excel skills, including experience with Google Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized, detail-oriented, and capable of working both independently and collaboratively.
• Self-motivated with a focus on results.

 

Experience and Qualifications:

• 2 years of accounts receivable and collections experience.
• In-depth understanding of debits/credits and general A/R accounting principles.
• College degree preferred or equivalent experience.

 

Schedule:

• Full time, 40 hours/week
• Monday to Friday

 

Work Location:

• In-office, Tampa FL