Administrative Assistant
Position Summary
The Administrative Assistant plays a key role in supporting the Workplace Experience Team by ensuring smooth daily operations and an exceptional experience for building occupants. This role requires strong customer service skills, organizational ability, and the capacity to support facilities and office operations in a dynamic work environment.
This is a full-time role with opportunities for professional development within the team.
Key Responsibilities
• Serve as the first point of contact for requests and inquiries; answer call center phone, create, and route work orders to appropriate teams (e.g., maintenance, cleaning, events)
• Manage calendars and assist with scheduling meetings, appointments, and conference rooms
• Coordinate team-building activities, employee engagement initiatives, and office events, including logistics and catering
• Assist the Meetings & Events team in meeting coordination as needed
• Perform administrative duties such as ordering and managing office supplies, filing, data entry, and maintaining organized records
• Maintain office organization and ensure common areas are clean, stocked, and presentable
• Collect and track employee or occupant feedback, identifying trends and opportunities for process improvement
• Assist in implementing process improvements to enhance team efficiency and daily operations
• Maintain safety documentation, including emergency manuals and training records
• Build and maintain positive relationships with clients, visitors, staff, and vendors
• Provide general administrative and operational support across the team
Key Competencies
- Excellent verbal and written communication
- Highly organized, detail-oriented, and self-motivated with the ability to prioritize tasks
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) preferred
- Professionalism, reliability, and strong interpersonal skills
Experience Requirements
- High school diploma or equivalent required
- Previous experience in customer service is a plus but not required
Other Duties
- This job description outlines key responsibilities and may evolve based on business needs. Additional duties may be assigned as necessary.
Work Environment
- This role is based in a professional office setting and will involve travelling between buildings in various weather conditions. Standard office equipment is used regularly.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
