Download Instructions
These instructions can also be found on the home screen of UKG Pro.
1. Download the UKG App
2. Open the app
3. Enter our Company Access Code as: Monmouth
4. Select Sign In with Company SSO. Enter your Monmouth University credentials.
Note: The first time you sign in through SSO, you can add fingerprint access. Doing so will allow you to bypass the SSO login process in future login attempts.
Frequently Asked Questions
Getting Started
Review the following questions and answers for information about downloading and getting started with the UKG Pro mobile app.
What is the UKG Pro mobile app?
UKG has a mobile app called “UKG Pro” in the app store. The UKG Pro mobile app allows you to access UKG Pro and Workforce Management (WFM) features from your mobile device.
Which mobile app should I download?
UKG Pro
Is the mobile app free?
Yes! The mobile app is free to download and use.
Where can I download the mobile app?
The mobile app is available from the Apple App Store and the Google Play Store.
Is the mobile app the same for iOS and Android devices?
Yes! The mobile app is the same for iOS and Android devices.
What iOS and Android versions does the mobile app require?
The mobile app requires:
- iOS 13 or higher for iOS devices
- Android 8 or higher for Android devices
Is the mobile app available for tablets?
Yes! The mobile app is available for all mobile devices, including tablets.
How often is the mobile app updated?
The mobile app automatically updates on a weekly basis. A system administrator enables new features.
What is an access code or URL?
Your system administrator created either an access code or URL that is unique for your company. You will need an access code or URL to log into the mobile app. The access code for Monmouth University employees is monmouth
What login options does the mobile app support?
The mobile app supports:
- Direct login (UKG Pro username and password)
- Single-Sign On (SSO)
- Multi-Factor Authentication (MFA)
How do I use SSO?
To log in using SSO, from the mobile app login page, select single Sign On. The SSO page appears. Enter the SSO MU credentials.
Note: If you enable fingerprint access, you can bypass the SSO login process for future login attempts.
How long will I stay logged in?
You are automatically logged out after 20 minutes of inactivity.
Why was I logged out?
The automatic logout is a security feature designed to protect your data.
Can I use the mobile app on shared devices?
Using the mobile app on shared devices is not recommended, since the mobile app can contain sensitive information. However, if you must use a shared device:
1. Do not enable pin, passcode, or biometrics (Fingerprint, Touch ID, or Face ID).
2. When you are done using the mobile app, log out.
Functionality
Review the following questions and answers for information about specific UKG Pro mobile app functionality.
Are language preferences respected?
Language is managed centrally in the mobile app, but separately on the web. If you change the language on the web, only specific pages are impacted.
Can I access all my pay statements?
Yes! To access all your pay statements from the mobile app, go to Menu > Pay > Pay Statements.
Can I print or export my pay statement?
Yes! From the pay statement, you can download a PDF of the pay statement or download a PDF of the year-to-date statement.
What should I do if my pay statement is incorrect?
Verify if your pay statement is correct in UKG Pro web. If the statements in the web and the mobile are different, contact your HR administrator.
Can I access my pay summaries?
Yes! To access your pay summaries from the mobile app, go to Menu > Pay > Pay Summary.
Can I print or export my pay summary?
Yes! From the pay summary, you can download a PDF of the detailed pay summary page or download a PDF of the year-to-date-summary.