Position Summary:
As a Media and Communication, Customer Support, and Member Care Intern, you will work on various tasks related to media and communication, as well as customer support and member care. Your responsibilities will include creating and editing engaging content for newsletters, conducting research for newsletters and resource libraries, onboarding new chapters, developing social media strategies, and providing superior customer service to existing chapters. This internship offers a well-rounded experience in both media and client support.
Responsibilities:
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Newsletter Content:
- Assist in the creation and editing of engaging content for newsletters.
- Conduct research and gather relevant information for newsletters and resource libraries.
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Resource Library:
- Curate and organize content for the organization’s resource library.
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New Chapter Onboarding:
- Support the onboarding process for new chapters by providing necessary resources and guidance.
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Social Media Strategy:
- Develop and implement social media strategies to increase engagement on Facebook.
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Client Services:
- Interact with existing chapters to address issues and provide superior customer service.
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Monthly Newsletters:
- Manage and produce monthly newsletters targeted at students in existing chapters.
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Social Media Engagement:
- Foster engagement by interacting with chapters’ social media accounts.
Qualifications and Skills:
- Currently enrolled in or recently graduated from an educational institution
- Degree or coursework in media studies, communications, journalism, or a related field.
- Demonstrated curiosity about client relationships and customer service.
- Strong written and verbal communication skills.
- Creative and strategic content management abilities.
- Strong writing and editing skills.
- Effective communication and interpersonal skills
- Strong organizational and time management skills.
- Proficiency in content creation tools and platforms
- Superior customer service skills.
