Job description
Claims Specialists (CS) in Field Offices play a vital role delivering
Social Security benefits and services to the public, both in-person and
over the phone. As a CS, you conduct interviews to obtain, clarify and
verify information for initial eligibility for various benefits. In addition,
you resolve discrepancies, clarify issues, and make final decisions
for initial and post-entitlement benefits and payments; adjudicate
entitlement or disallowance actions; and use SSA’s computer systems
to access and update claims information.
To qualify, you must be a U.S. citizen and have excellent
communication and people skills. We consider additional
qualifications such as experience, education, or a combination of
experience and education.
SALARY & ADVANCEMENT
Entry into these positions is at the GS-5 and GS-7 level with career ladder advancement opportunity within the position to the GS-11 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.
GREAT BENEFITS:
• Earn 13 paid vacation days a year, then»20 days a year after 3 years»
26 days a year after 15 years
• Earn 13 paid sick days each year
• 11 paid Federal holidays
• Health benefits including medical, dental, and vision; and access to flexible spending accounts
• Life insurance
• Pension benefits under the Federal Employees Retirement System
• Optional Thrift Savings Plan (similar to a 401K). The government matches your contribution up to 5% of your salary
• Flexible work schedules
• Potential overtime opportunities
• Eligibility for the Public Service Student Loan Forgiveness Program
SALARY INCREASES:
GS positions have salary increases based on the number of years of successful performance. The longer you work for SSA, the more your salary will grow! See OPM GS Pay Schedules.
MAKE A DIFFERENCE IN YOUR COMMUNITY!
Social Security helps people through their life’s journey in many ways. You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.
