Monmouth University is pleased to announce that RightAnswers, Inc., the #1 provider of knowledge management and self-service solutions has donated its RightAnswers Unified Knowledge Platform, implementation costs, Knowledge Management Certification and other training classes along with other goods and services totaling almost $200,000 to the University.
The gift includes the complete RightAnswers Unified Knowledge Platform so that the University may expand its use of the product allowing students, faculty and staff to find answers to questions and resolve their own Information Technology (IT) issues and answers questions about other departments, quickly and easily from laptops, smart phones and/or tablets.
The software is used by Instructional Management (IM) as well as the Information Management HelpDesk and other departments at Monmouth University.
Vice President for Information Management Edward Christensen stated: “Thank you to Jeffrey Weinstein, Monmouth University alumnus and president and CEO of Right Answers, for this generous donation. Once fully implemented, students and employees will greatly benefit from the enhancements this state-of-the-art system will bring to our operations and customer support services.
The RightAnswers Unified Knowledge Platform will also allow the University to support all departments that receive requests and questions such as; Registrar, Human Resources, Financial Aid, Bursar and others. With the Platform’s multi-tenant architecture, each of these departments can create and update their own knowledge, allowing different audiences access to selected knowledge, securing what is confidential and sharing what is public.
“As an alumnus of Monmouth University I am so happy to be able to give them the Unified Knowledge Platform”, stated Jeffrey Weinstein, president and CEO, RightAnswers, Inc. “With the Platform, Monmouth University will be able to more easily and effectively prepare for and roll-out changes in their IM and throughout the school. This will result in smoother transitions and higher satisfaction rates from the students, faculty, staff, parents and my fellow alumni”.
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About RightAnswers, Inc.
RightAnswers is the number one knowledge management and self-service solution provider and delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IM support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies. For more information, visit uplandsoftware.com/rightanswers/.
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Media contact: Petra Ludwig at 732-263-5507