Location: Charleston<\/p>\n
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Start Date: 10\/26\/2026<\/p>\n
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Time Type: Full-Time; Hybrid In-Office 3 days\/Remote 2 days<\/p>\n
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What We Do<\/strong><\/p>\n We’re a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members.\u00a0 Our reciprocal model focuses on service and doing what is right for the\u00a0membership:\u00a0we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.<\/p>\n \u00a0<\/p>\n We aim for our members to love their insurance<\/i>. It is our mission is to create a membership experience so compelling that \u200bour members never want to leave.<\/p>\n \u00a0<\/p>\n Who We Are<\/strong><\/p>\n We want to be transparent about what we expect from each other.\u00a0 From PURE, you can expect:<\/p>\n \u00a0<\/p>\n Opportunities to stretch and grow: <\/i>your professional and personal development matters to us. We\u2019re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.<\/p>\n \u00a0<\/p>\n Clarity and kindness: <\/i>you can rely on us to be open, honest and supportive, offering clarity on what success looks like.<\/p>\n \u00a0<\/p>\n Support in good times and bad:<\/i> we believe in showing up for each other consistently, not only when it\u2019s easy. You can expect a thoughtful partner, even when we disagree.<\/p>\n \u00a0<\/p>\n A community that cares:<\/i> we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.<\/p>\n \u00a0<\/p>\n Who You Are<\/strong><\/p>\n All of the strongest relationships are a partnership- a two way street. So here\u2019s what we ask of you:<\/p>\n Aim to bring your best every day: you\u2019re here because you want to be part of a team that makes a real impact and aims high.<\/p>\n Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.<\/p>\n Get comfortable being uncomfortable: we face tough moments and obstacles with a \u201ccourage over comfort\u201d approach and a positive, solutions-oriented mindset.<\/p>\n Be a culture builder:\u00a0 building a positive culture is everyone’s responsibility, based on care, respect and openness to diverse perspectives.<\/p>\n \u00a0<\/p>\n What You’ll Need<\/strong><\/p>\n You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.\u202f\u200c<\/p>\n \u200c<\/p>\n What You\u2019ll Do<\/strong><\/p>\n Simply put, you’ll provide exceptional service to our members during difficult times.\u202f\u202f\u202f\u202f\u00a0<\/p>\n The majority of your day will be spent taking phone calls from our members, taking first notice of loss\u202f\u202f\u202f\u00a0<\/p>\n Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust\u202f\u202f\u202f\u00a0<\/p>\n Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution\u202f\u202f\u202f\u00a0<\/p>\n Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us\u202f\u202f\u202f\u00a0<\/p>\n \u00a0<\/p>\n An Average Day:<\/strong><\/p>\n Well, there\u2019s nothing average about PURE. No two days or weeks will be the same. No, really. We respond to our membership\u2019s needs as they fluctuate. Hurricane and wildfire seasons are busy, but then there are weeks where you\u2019ll have ample capacity for personal and professional development.\u202f\u202f\u202f\u00a0<\/p>\n \u202f\u00a0<\/p>\n Our Commitment to You<\/strong><\/p>\n First and foremost, PURE starts by setting you\u00a0up for success! Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role.\u202fThis team-oriented program provides a solid foundation in PURE\u2019s business, claims knowledge, and service skills.\u202fAs part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).\u202f\u202f\u202f\u202f\u00a0<\/p>\n \u00a0<\/p>\n A Culture of Development:<\/strong>\u00a0 \u202f\u202f\u00a0<\/p>\n Commuter Support:<\/strong>\u00a0 \u00a0<\/p>\n Starting Salary:<\/strong>\u00a0 \u00a0<\/p>\n Want to Learn More?<\/strong><\/p>\n
Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1\u2019s with their manager. That\u2019s because feedback is a gift and everyone at PURE strives to be better than the day before.\u202fWe also invest in our employees\u2019 professional and personal development, so when new career opportunities become available, we look internally first.\u202f\u202f\u00a0<\/p>\n
Commuting can be expensive. That\u2019s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.\u202f\u202f\u00a0<\/p>\n
This role begins with a $53,000<\/strong> starting salary and is eligible for overtime. When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate. This usually happens within six\u202fmonths of your hire date at PURE. The Member Advocate promotion will give you new and increased responsibilities when helping our members through a seamless claims’ lifecycle. It also includes a salary increase to $55,500, and continued overtime eligibility.\u202f\u202f\u00a0<\/p>\n\n