MINIMUM QUALIFICATIONS:\u00a0<\/p>\n
EITHER: (A) Graduation from a regionally accredited or NYS registered 2-year college with an Associate\u2019s Degree; OR\u00a0<\/p>\n
(B) Graduation from high school or possession of a general equivalency diploma and 2 years of full-time clerical or customer service experience involving frequent interaction with clients in the public or private sector; OR\u00a0<\/p>\n
(C) Any equivalent combination of training and experience as stated in (A) and (B) above.<\/p>\n
SPECIAL REQUIREMENTS FOR ACCEPTANCE OF APPLICATIONS:\u00a0<\/p>\n
Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner. Operation of county-owned vehicles requires employees to possess a current valid New York State Motor Vehicle operator\u2019s license.\u00a0<\/p>\n
DISTINGUISHING FEATURES OF THE CLASS:\u00a0<\/p>\n
This position exists in the Department of Social Services and involves responsibility to participate in the delivery of financial service programs including: Public Assistance, Medical Assistance, Supplemental Nutrition Assistance Program (SNAP), and Child Support Enforcement Services. The work is performed in accordance with State and Federal regulations and department policy and\u00a0<\/p>\n
DISTINGUISHING FEATURES OF THE CLASS: (continued)\u00a0<\/p>\n
involves responsibility in determining financial eligibility, investigations, in-depth interviewing, establishing amounts of assistance, making appropriate referrals; and the processing and maintenance of a variety of forms and records. In addition, the incumbents may represent the department in court as custodian of record to ascertain the completeness of records. Depending upon unit and\/or assignment, work is performed under the direct or general supervision of a higher-level employee with leeway allowed in the performance of work assignments. Supervision is not normally a function of the class. Does related work as required.<\/p>\n
\u00a0FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, PERSONAL CHARACTERISTICS:\u00a0<\/p>\n
Working knowledge of investigation techniques including interviewing procedures and practices; Working knowledge of federal, state and local laws, codes and policies concerning the provision of social welfare financial programs; Working knowledge of other laws, codes and programs relating to the provision of human services; Ability to communicate effectively both orally and in writing; Ability to relate well with others under stressful conditions; Ability to read and understand moderately complex written information; Ability with supervision to analyze obtained information and determine its pertinence to financial service programs; Good powers of observation and perception; Good interviewing skills, organizational skills; Initiative; Tact; Patience; maturity; Good judgment; Physical condition commensurate with the demands of the position.\u00a0<\/p>\n
TYPICAL WORK ACTIVITIES: (Illustrative Only)<\/p>\n
\u00a0Conducts investigations, including in-depth interviews to elicit sufficient information to approve, deny or determine the feasibility of a financial service\/program, make an appropriate referral or proceed with further investigation; Contacts by mail and telephone a variety of sources to document information on applications; Keeps abreast of changing laws, regulations and policies in order to assure the correct provision of financial services and to perform related duties; Redetermines or recertifies approval for financial service; Researches applicant status, prior history and payment or grant history utilizing various paper and\/or electronic data storage and retrieval systems; Records information on forms to be entered into electronic and\/or paper data storage and retrieval systems to record and update case records, to compute budgets, etc.; Informs and advises clients\/applicants on the services provided by the agency and on related services provided by other agencies; Refers clients\/applicants, as indicated, to the services divisions or assists by referring other services such as housing, employment, legal assistance, medical assistance, family planning, etc.; Makes financial arrangements on behalf of participants with public utilities, landlords and employers, etc.; Refers for investigations to determine location of absent parent, or makes referral to locator service; Compiles information to prepare a variety of court orders pertaining to child support enforcement; May conduct investigations, or refer cases for further investigation when fraud is suspected; Does related work as required.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"16311","_ch_external_id":"11372420","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-10-02","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11372420\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[59],"class_list":["post-92930","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-government-law-enforcement-public-policy"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/92930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=92930"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=92930"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=92930"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=92930"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=92930"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=92930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}