{"id":83286,"date":"2026-08-21T16:32:38","date_gmt":"2026-08-21T16:32:38","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/manager-erroneous-exemption-investigations-00139386\/"},"modified":"2026-09-12T08:31:59","modified_gmt":"2026-09-12T12:31:59","slug":"manager-erroneous-exemption-investigations-00139386","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/manager-erroneous-exemption-investigations-00139386\/","title":{"rendered":"Manager Erroneous Exemption Investigations – (00139386)"},"content":{"rendered":"

1 Position Vacancy<\/strong><\/p>\n

Work Schedule: 8:30am – 4:30pm<\/strong><\/p>\n

Job Summary<\/u><\/strong><\/p>\n

Reporting directly to the Director of Exemption Investigations (Director), the Manager of Erroneous Exemption Investigations (Manager) will assist in overseeing daily operations of the department. The Manager is responsible for supervising the Investigators in the Exemptions Investigation Division and the Erroneous Exemption Specialists – Finance (Specialists). The Manager\u2019s duties include direct oversight of the Investigators\u2019 work performance, assignment of work, ensuring proper workflow, addressing and resolving Investigators\u2019 questions, tracking the progress of Investigators assigned duties, initiating disciplinary action, and ensuring the Investigators and Specialists provide good customer service. The Manager\u2019s duties also include direct oversight of the Erroneous Exemption Specialist- Finance work performance, assignment of work, addressing and resolving questions and initiating disciplinary action. Additional duties include performing investigations regarding fraudulently claimed exemptions, as set forth in the Erroneous Homestead Exemption Act, 35 ILCS 200\/9-275. The Manager will be responsible for accomplishing departmental objectives by managing, training and evaluating staff with input from the Director. The Manager may perform field investigations and testify at administrative hearings as required. The Manager serves as a resource to other Investigators and Specialists regarding workflow, complex issues that may arise in an investigation, and as a mentor to less experienced Investigators.<\/p>\n

Essential Job Duties<\/u><\/strong><\/p>\n

\u2022 Serves as a resource for Investigators charged with determining the validity of various exemptions claimed by property owners, and documenting improperly claimed exemptions by creating investigation reports.
\u2022 Identifies the type of exemptions claimed by property owners and how long the exemptions have been claimed.
\u2022 Supervises Investigators\u2019 use of data supplied by vendors and available from other databases to determine and verify if a property owner has improperly claimed exemptions.
\u2022 Assist Specialists in reviewing dockets, billing for erroneous exemptions, liens and taxpayer inquiries.
\u2022 Supervise monthly and annual reporting and reconciliation process with the Cook County Treasurer\u2019s Office.
\u2022 Compiles, maintains and tracks statistics regarding the division\u2019s docket, including ongoing and completed investigations, investigations resulting in PIN numbers that are billed, investigations resulting in hearings, and monthly collections.
\u2022 May visit subject properties to determine the identities of the current occupants, if any, establish how long the current residents have occupied the property, and determine if the property is rented or owner-occupied.
\u2022 Supervises and serves as a resource to Investigators and Specialists regarding strategies for conducting investigations for complex properties. Assigns and manages complex investigations and reviews investigations completed by the Investigators.
\u2022 May interview witnesses who may have knowledge of a property\u2019s occupants (including neighbors, doormen or association manager) to determine if a property is a rental unit or owner occupied.
\u2022 Compiles findings and evidence into reports for subject properties, reviews evidence to ensure there is support for conclusions regarding dates and factors used to determine the residency of taxpayers.
\u2022 Testifies at hearings regarding the results of investigations, if necessary.
\u2022 Supervises and directs the employees within the Exemption Investigations and Erroneous Exemptions divisions.
\u2022 Conducts performance evaluations of Exemptions Investigations and Erroneous Exemptions employees.
\u2022 Ensures Investigators\u2019 productivity and professional development, promotes good morale, and establishes performance measures of reporting staff.
\u2022 Assists in effectively communicating job responsibilities to staff and provides instruction and training relative to staff job duties and assignments.
\u2022 Helps to administer office policies and procedures and provides instruction to staff regarding office policies and procedures and maintains confidentiality where appropriate.
\u2022 Works closely with the Director to ensure work is accomplished and research data is available.<\/p>\n

The duties described above are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete description of the many duties normally to\u00a0be performed under a job title or those to be performed temporarily outside an employee\u2019s normal line of work.<\/strong>
\u00a0<\/p>\n

Minimum Qualifications<\/u><\/strong><\/p>\n

\u2022 High school diploma or GED Certificate.
\u2022 Five (5) years of full-time work experience conducting and documenting investigations in a county, local, state or federal governmental setting, or working with property tax exemptions.
\u2022 One (1) year of full-time work experience managing or supervising employees.
\u2022 One (1) year of full-time customer service experience.\u00a0<\/p>\n

OR<\/strong><\/p>\n

\u2022 Bachelor\u2019s degree from an accredited college or university.
\u2022 Three (3) years of full-time work experience conducting and documenting investigations in a county, local, state or federal governmental setting, or working with property tax exemptions.
\u2022 One (1) year of full-time work experience managing or supervising employees.
\u2022 One (1) year of full-time work experience in customer service experience.<\/p>\n

OR<\/strong><\/p>\n

\u2022 A high school diploma or GED certificate.
\u2022 Current CCAO employee.
\u2022 Three (3) years of full-time work experience conducting and documenting investigations in a county, local, state or federal governmental setting, or working with property tax exemptions.
\u2022 One (1) year of full-time work experience managing or supervising employees.
\u2022 One (1) year of full-time work experience in customer service experience.<\/p>\n

Preferred Qualification<\/u><\/strong><\/p>\n

\u2022 Two (2) years of full-time work experience managing or supervising employees.
\u2022 One (1) year of full-time work experience with property records or property tax exemption records.<\/p>\n

Post-Offer Minimum Qualification<\/u><\/strong><\/p>\n

Any offer of employment is contingent on proof of a valid driver\u2019s license, reliable transportation, and minimum liability coverage.<\/p>\n

Knowledge, Skills, and Abilities<\/u><\/strong><\/p>\n

\u2022 Knowledge of field investigation techniques, policies and procedures, including but not limited to techniques for determining residency, or the ability to quickly attain this knowledge.
\u2022 Knowledge of the Assessor\u2019s Office procedures, policies, practices and guidelines or the ability to gain such knowledge.
\u2022 Knowledge of and ability to consistently interpret and apply CCAO policies.
\u2022 Knowledge of CCAO procedures related to CCAO operations, functions, activities and the property tax system or the ability to gain such knowledge.
\u2022 Working knowledge of CCAO Employment Plan, Employee Handbook, and any applicable collective bargaining agreement(s).
\u2022 Skilled in interacting with others to investigate, gather and review sensitive or confidential materials and information.
\u2022 Ability to effectively interview and obtain information during field investigations and inspections utilizing verbal and written skills.
\u2022 Ability to analyze, prepare and present investigation findings or conclusions in a concise, logical manner.
\u2022 Ability to work flexible hours.
\u2022 Ability to meet Office and departmental deadlines, production goals and effectively utilize time with limited oversight.
\u2022 Ability to converse knowledgeably and communicate effectively orally and in writing and address complex issues.
\u2022 Ability to work with others; excellent interpersonal skills in dealing with the public, coworkers and staff.
\u2022 Ability to interact with the general public and taxpayers, providing guidance and information regarding the Erroneous Homestead Exemptions Act and investigations relating to erroneously claimed exemptions.
\u2022 Strong analytical skills and demonstrated ability to perform complex analysis.
\u2022 Must be computer literate, with skill and efficiency in entering and retrieving data and in generating and modifying accurate investigation reports and explaining results of investigations to others.
\u2022 Ability to lead and cooperate on specific projects related to the functions of the department.<\/p>\n

Physical Requirements<\/u><\/strong><\/p>\n

\u2022 This position requires travel to work assignments and employees must provide their own adequate means of transportation.
\u2022 Visual acuity to review and edit written communications for long periods of time.
\u2022 Walking between to conduct investigations and surveillance of properties.
\u2022 Repetitive use of hands to handle and\/or operate standard office equipment.
\u2022 Regular use of a telephone to communicate.
\u2022 Lift and carry up to thirty (30) pounds.<\/p>\n

ANNUAL SALARY: $99,058 – $114,881 \u00a0 – \u00a0 Grade: 22<\/strong><\/p>\n

(Salary is Commensurate with Education and Experience)<\/strong><\/p>\n

Benefits Package Includes:<\/strong><\/p>\n