{"id":82151,"date":"2026-08-21T19:31:30","date_gmt":"2026-08-21T19:31:30","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/departmental-manager-14-2\/"},"modified":"2026-09-11T08:28:17","modified_gmt":"2026-09-11T12:28:17","slug":"departmental-manager-14-2","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/departmental-manager-14-2\/","title":{"rendered":"Departmental Manager 14"},"content":{"rendered":"<p style=\"text-align:justify\">The Tax Administration Services Bureau within the Michigan Department of Treasury is seeking a dynamic leader to manage the operations of its Individual Income Tax Customer Contact Section. \u00a0Primary responsibilities of the Contact Center Section include:<\/p>\n<ul>\n<li style=\"text-align:justify\">Ensuring the release of consistent, accurate tax information to the public from telephone inquiries, correspondence and web inquiries. \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/li>\n<li style=\"text-align:justify\">Working closely with other divisions within Treasury.\u00a0<\/li>\n<li style=\"text-align:justify\">Identifying and coordinating training needs for 50+ dedicated staff.\u00a0<\/li>\n<li style=\"text-align:justify\">Direct oversight and leadership for multiple supervisors and analysts.\u00a0<\/li>\n<li style=\"text-align:justify\">Forecasting and establishing multiple production goals for contact center staff.\u00a0<\/li>\n<\/ul>\n<p style=\"text-align:justify\">Our culture is driven by excellent customer service, continuous improvement, metrics, and employee growth. \u00a0The Customer Contact Section is ready to grow and advance with a manager who has exceptional leadership skills, motivational and strategic planning abilities, high ethical standards, and who brings a positive attitude and approach to our team. \u00a0If you possess these characteristics and enjoy working in a fast-paced, team-oriented environment that still offers a great work\/life balance, we encourage you to apply!<\/p>\n<p><strong><u>Education\u00a0<\/u><\/strong><br \/>Possession of a bachelor&#8217;s degree in any major.<\/p>\n<p><strong><u>Experience<\/u><\/strong><\/p>\n<p><i><strong>Please Note: \u00a0A position is considered professional if the job requires a bachelor&#8217;s degree. Qualifying &#8216;professional experience&#8217; is only considered post bachelor&#8217;s degree<\/strong><\/i><strong>.<\/strong><\/p>\n<p>Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.<\/p>\n<p>** <strong>Closing Date <\/strong>9\/3\/2026 11:59 PM Eastern **<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"12645","_ch_external_id":"11335713","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-09-21","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11335713\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52,59],"class_list":["post-82151","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate","ch_industry-government-law-enforcement-public-policy"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/82151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=82151"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=82151"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=82151"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=82151"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=82151"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=82151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}