{"id":76890,"date":"2026-09-04T17:27:45","date_gmt":"2026-09-04T17:27:45","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/visitor-services-representative-kamin-science-center\/"},"modified":"2026-09-04T20:14:39","modified_gmt":"2026-09-05T00:14:39","slug":"visitor-services-representative-kamin-science-center","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/visitor-services-representative-kamin-science-center\/","title":{"rendered":"Visitor Services Representative, Kamin Science Center"},"content":{"rendered":"<p>This is a union position.<\/p>\n<p>\u00a0<\/p>\n<p><strong>The Visitor Services Representative<\/strong> is responsible for participating in all levels of visitor service at the Admissions Desk and at the Omnimax Concessions Stand. Duties include greeting patrons and answering questions concerning the facility; engaging visitors in dialogue in order to cross sell the Science Center\u2019s many programs and to assist the visitor in their ticket selections; selling food and drink items at the concessions stand; completing computerized ticketing selections for the general public, groups and members while assuring accurate recording of information; selling memberships; completing telephone same-day and advance reservations for members; balancing cash drawer; keeping workspaces (Omnimax lobby and admissions area) clean, orderly, well-stocked and presentable at all times; and participating in all levels of customer service and programming to achieve excellence in these areas.<\/p>\n<p>\u00a0<\/p>\n<p><strong>QUALIFICATIONS:<\/strong><\/p>\n<p><strong>EDUCATION &amp; EXPERIENCE:<\/strong><\/p>\n<ul>\n<li>High school graduate.<\/li>\n<li>Experience with handling cash.<\/li>\n<li>Prefer one year related work experience.<\/li>\n<\/ul>\n<p><strong>KNOWLEDGE, SKILLS, &amp; ABILITIES:<\/strong><\/p>\n<ul>\n<li>Ticketing system equipment, personal computer, calculator, Omnimax cash register, food and beverage items, concession stand food and beverage preparation equipment, typewriter, and copier.<\/li>\n<li>Excellent interpersonal, public relations and communication skills.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>PRINCIPAL ACCOUNTABILITIES:<\/strong><\/p>\n<ul>\n<li>Provides the highest level of customer service to visitors at the admissions counter and Omnimax concession stand at all times<\/li>\n<li>Maintains proper cash handling at all times.<\/li>\n<li>Protects security of confidential monetary information (credit card numbers, balancing paperwork, etc.)<\/li>\n<li>Keeps knowledgeable of current changes and events within the Science Center in order to answer questions, cross sell services and programs; and meet the goals and objectives of the Visitor Services department and the Science Center.<\/li>\n<li>Keeps workstations (admissions area, concession stand, Omnimax Lobby, main lobby, brochure area and information desk) current, clean and orderly.<\/li>\n<li>Displays all printed materials and products in a manner that is easily accessible and seen by visitors.<\/li>\n<li>Acts to resolve visitor concerns or complaints, maintaining at all times a courteous and gracious manner.<\/li>\n<li>Attends scheduled Visitor Services meetings and training sessions.<\/li>\n<li>Serves as a backup for other divisions within the Science Center, on an as needed basis.<\/li>\n<li>Displays courtesy and sensitivity in dealing with the public. Interacts with patrons with disabilities in accordance with the Americans with Disabilities Act.<\/li>\n<li>Projects the professional image and attitude of the Kamin Science Center at all times.<\/li>\n<li>Attends to other duties as assigned.<\/li>\n<li>Greets individual and group visitors at the Science Center in a friendly and efficient manner; answers questions; explains the components of the Center and the daily happenings; and assists visitors with ticket selections. \u00a0<\/li>\n<li>Promotes and sells Carnegie memberships, explorer passes, and Science Center gift certificates to meet specific sales levels.<\/li>\n<li>Promotes ticket upgrades, as well as cross selling other programs and services offered by the Science Center.<\/li>\n<li>Enters visitor ticket selection into computer admissions system; issues tickets; and completes ticketing transactions efficiently.<\/li>\n<li>Successfully operates point of sale ticketing system with strong attention to detail and proper cash handling techniques at all times.<\/li>\n<li>Takes routine precaution when making change for customers and entering ticketing data into Paciolan system.<\/li>\n<li>Collects required information from visitors for marketing purposes (email addresses, zip codes, etc)<\/li>\n<li>Takes telephone orders for same-day and advance member ticket reservations; checks computerized member information; processes ticket request and payment.<\/li>\n<li>Balances cash drawer with ticket sales information.<\/li>\n<li>Proactively greets concessions customers in a friendly and efficient manner; answers questions, explains food and beverage options, and assists with concessions selections.<\/li>\n<li>Prepares food and drink items at Omnimax Concession stand and constantly monitors accessible stock to ensure that all varieties of concession items are available for sale at all times.<\/li>\n<li>Constantly monitors all food and drink preparation and storage systems to ensure proper operation and cooling\/heating of product.<\/li>\n<li>Promotes sales of all food and beverage items by suggestively selling items and ensuring that all items are properly displayed at all times.<\/li>\n<li>Provides fast, friendly and efficient service to all concession customers at all times. Successfully modifies sales technique and speed to most effectively meet the needs of the visitor volume.<\/li>\n<li>Successfully operates point of sale cash register with strong attention to detail and proper cash handling techniques at all times.<\/li>\n<li>Takes routine precaution when making change for customers and entering tender type into cash register.<\/li>\n<li>Follows prescribed health code standards for preparing and serving food items.<\/li>\n<li>Maintains proper attire and grooming as to meet aforementioned codes.<\/li>\n<li>Assists in maintaining accurate inventory controls for all food and beverage stock.<\/li>\n<li>Assists, when necessary, Omnimax host.<\/li>\n<li>Assists in maintaining an orderly and efficient queuing area in the Omnimax lobby.<\/li>\n<li>Assists in seating guests and providing customer support inside the theater.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"20101","_ch_external_id":"11388864","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-10-05","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11388864\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[56],"class_list":["post-76890","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-consumer-services-hospitality-retail"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/76890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=76890"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=76890"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=76890"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=76890"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=76890"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=76890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}