{"id":76863,"date":"2026-09-03T19:26:24","date_gmt":"2026-09-03T19:26:24","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/hotel-front-office-agent\/"},"modified":"2026-09-04T20:14:21","modified_gmt":"2026-09-05T00:14:21","slug":"hotel-front-office-agent","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/hotel-front-office-agent\/","title":{"rendered":"Hotel Front Office Agent"},"content":{"rendered":"<p><strong>What We\u2019re Looking For<\/strong>:<\/p>\n<p>A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you\u2019ll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You\u2019ll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Who You Are<\/strong>:<\/p>\n<p><strong>Guest Experience Champion<\/strong>: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.<\/p>\n<p><strong>Clear Communicator<\/strong>: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.<\/p>\n<p><strong>Proactive Problem Solver<\/strong>: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.<\/p>\n<p><strong>Adaptable Team Player<\/strong>: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.<\/p>\n<p><strong>Detail-Oriented Professional<\/strong>: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.<\/p>\n<p>Veterans and military spouses encouraged to apply.<\/p>\n<p>\u00a0<\/p>\n<p><strong>What You\u2019ll Do<\/strong>:<\/p>\n<ul>\n<li>Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.<\/li>\n<li>Assign rooms that meet guest preferences and special requests.<\/li>\n<li>Obtain and verify credit and payment information in accordance with hotel policies.<\/li>\n<li>Promote hotel services, amenities, and local attractions to enhance the guest experience.<\/li>\n<li>Respond to guest inquiries and resolve issues promptly and effectively.<\/li>\n<li>Maintain knowledge of upcoming events, group bookings, and banquet orders.<\/li>\n<li>Perform check-out procedures and handle cash transactions accurately.<\/li>\n<li>Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.<\/li>\n<li>Handle emergencies with professionalism, prioritizing guest and team member safety.<\/li>\n<li>Regular attendance in conformance with standards.<\/li>\n<li>May be required to work varying schedules to reflect business needs.<\/li>\n<li>Required to attend all mandatory training sessions and meetings.<\/li>\n<li>Perform other duties as assigned.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Your Qualifications Include<\/strong>:<\/p>\n<ul>\n<li>Minimum of one (1) year guest service experience in hotel hospitality preferred.<\/li>\n<li>Experience with previous Property Management System, preferred Opera System.<\/li>\n<li>Ability to stand and walk for long periods of time required.<\/li>\n<li>Ability to work weekends, evening, holidays as necessary\/required.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"65570","_ch_external_id":"11384841","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-10-04","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11384841\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[56],"class_list":["post-76863","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-consumer-services-hospitality-retail"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/76863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=76863"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=76863"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=76863"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=76863"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=76863"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=76863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}