{"id":52996,"date":"2026-08-05T15:49:45","date_gmt":"2026-08-05T15:49:45","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/cybersecurity-analyst\/"},"modified":"2026-08-05T20:23:01","modified_gmt":"2026-08-06T00:23:01","slug":"cybersecurity-analyst","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/cybersecurity-analyst\/","title":{"rendered":"Cybersecurity Analyst"},"content":{"rendered":"<p><strong>Role: <\/strong>Cybersecurity Analyst<br \/><strong>Rate<\/strong>: $14.50\/hour W2<br \/><strong>Schedule: <\/strong>Remote | EST Business Hours<\/p>\n<p>This position is ideal for individuals interested in combining their cybersecurity knowledge with hands-on customer engagement. You\u2019ll respond to incoming security-related cases, educate customers, and help remediate issues like phishing, SPAM, identity theft, and fraud.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Respond to and resolve security incident tickets (25\u201360\/day) with a focus on excellent customer experience<\/li>\n<li>Contact customers directly to assist with issues such as SPAM, phishing, vishing, identity theft, and fraud<\/li>\n<li>Educate and guide customers through resolving incidents and improving their cybersecurity posture<\/li>\n<li>Uphold and enforce Acceptable Use Policy<\/li>\n<li>Maintain accurate, professional communication and documentation throughout all interactions<\/li>\n<li>Engage in initial onboarding and training sessions covering CSA tools, email etiquette, identity theft, and more<\/li>\n<li>Adhere to daily productivity metrics and performance scorecards (accountability begins in month 2)<\/li>\n<li>Stay updated and committed to continuous learning in the cybersecurity space<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Strong customer service skills \u2014 able to calmly and professionally interact with customers in stressful situations<\/li>\n<li>Demonstrated interest in cybersecurity \u2014 ideally pursuing a career in the field or learning independently<\/li>\n<li>Basic understanding of networking concepts and common cybersecurity threats (SPAM, phishing, vishing, malware, etc.)<\/li>\n<li>High level of professionalism \u2014 must work from a distraction-free environment with no background noise<\/li>\n<li>Engaged, committed, and team-oriented mindset<\/li>\n<li>Excellent verbal and written communication skills<\/li>\n<\/ul>\n<p><strong>Preferred Qualifications:<\/strong><\/p>\n<ul>\n<li>Some experience (formal or informal) in cybersecurity or tech support<\/li>\n<li>Familiarity with customer interaction tools and ticketing systems<\/li>\n<li>Education or certifications related to cybersecurity (e.g., CompTIA Security+, networking courses, etc.)<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"14097","_ch_external_id":"11275556","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-09-05","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11275556\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[65],"class_list":["post-52996","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-science-technology-innovation"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/52996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=52996"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=52996"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=52996"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=52996"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=52996"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=52996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}