{"id":48899,"date":"2026-07-05T13:48:36","date_gmt":"2026-07-05T13:48:36","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-care-associate\/"},"modified":"2026-07-30T20:22:48","modified_gmt":"2026-07-31T00:22:48","slug":"customer-care-associate","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-care-associate\/","title":{"rendered":"Customer Care Associate"},"content":{"rendered":"<p>At Health Advocate, we\u2019re dedicated to helping individuals navigate the healthcare system with clarity and confidence. If you\u2019re someone who values clear communication, accurate information, and consistent follow-through, this role is an opportunity to make a real difference.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>As a Customer Care Associate, you\u2019ll support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You\u2019ll be part of a team focused on service, accuracy, and outcomes\u2014helping people get the answers they need in a system that can often feel overwhelming.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>What You\u2019ll Do: Your Roadmap to Impact\u00a0<\/strong><\/p>\n<p>In this role, you\u2019ll serve as a frontline contact, providing efficient, high-quality support to members:\u00a0<\/p>\n<ul>\n<li>Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.\u00a0<\/li>\n<li>Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.\u00a0<\/li>\n<li>Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.\u00a0<\/li>\n<li>Maintain Accurate Records: Collect and update member demographic data in the system.\u00a0<\/li>\n<li>Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.\u00a0<\/li>\n<li>Collaborate Across Teams: Transfer inquiries to the appropriate internal\/external contacts when needed.\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Who Thrives in This Role?<\/strong><\/p>\n<p>Our most successful Customer Care Associates are people who genuinely enjoy helping others, solving problems, and creating a positive experience for every member they support.<\/p>\n<p>They are:<\/p>\n<ul>\n<li>Comfortable handling a high volume of inbound calls while maintaining professionalism, empathy, and accuracy<\/li>\n<li>Strong communicators who can explain healthcare and benefits information in a clear, easy-to-understand manner<\/li>\n<li>Detail-oriented and organized, with the ability to navigate multiple systems while managing member conversations<\/li>\n<li>Self-motivated and productive in a remote work environment<\/li>\n<li>Adaptable learners who enjoy building knowledge and expanding their healthcare expertise<\/li>\n<li>Committed to delivering exceptional customer service while meeting quality and productivity expectations<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Who May Not Be a Good Fit<\/strong><\/p>\n<p>This role may not be the best fit for individuals who:<\/p>\n<ul>\n<li>Prefer primarily administrative work with limited phone interaction<\/li>\n<li>Are uncomfortable handling back-to-back member calls<\/li>\n<li>Prefer highly scripted conversations rather than active problem solving<\/li>\n<li>Struggle with multitasking across multiple applications and systems<\/li>\n<li>Are seeking a role with minimal performance metrics or accountability measures<\/li>\n<\/ul>\n<p><strong>Who You Are: The Candidate We&#8217;re Looking For<\/strong><\/p>\n<ul>\n<li>Experienced in Service: You have at least one year of customer service experience, preferably in a healthcare, insurance, benefits, or call center environment.<\/li>\n<li>Strong Communicator: You explain complex information clearly, build rapport quickly, and maintain professionalism on every interaction.<\/li>\n<li>Organized &amp; Reliable: You manage multiple priorities while maintaining a high level of accuracy and attention to detail.<\/li>\n<li>Comfortable with Technology: Proficient in Microsoft Office and comfortable learning new systems and tools.<\/li>\n<li>Adaptable &amp; Willing to Learn: Interested in expanding your knowledge of healthcare, benefits, and member advocacy.<\/li>\n<li>Customer-Focused Problem Solver: You enjoy helping people find answers and navigate challenging situations.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Preferred Backgrounds<\/strong><\/p>\n<p>Candidates with experience in the following areas are strongly encouraged to apply:<\/p>\n<ul>\n<li>Healthcare Customer Service<\/li>\n<li>Health Insurance<\/li>\n<li>Employee Benefits<\/li>\n<li>Healthcare Navigation<\/li>\n<li>Patient Access<\/li>\n<li>Medical Office or Provider Support<\/li>\n<li>Call Center Operations<\/li>\n<li>Member Services<\/li>\n<li>Insurance Claims or Eligibility Support<\/li>\n<\/ul>\n<p><strong>Why Health Advocate?<\/strong><\/p>\n<p>At Health Advocate, we don&#8217;t just support our members\u2014we support our employees.<\/p>\n<p>\u2705 Work From Home Opportunity<\/p>\n<p>\u2705 Comprehensive Training &amp; Equipment: We provide the computer equipment, monitors, and tools needed to perform your job successfully, along with extensive onboarding, training, and ongoing development.<\/p>\n<p>\u2705 Competitive Pay &amp; Benefits: Starting hourly rate of $16.50 plus medical, dental, vision, tuition assistance, PTO, paid holidays, and a 401(k) with company match.<\/p>\n<p>\u2705 Career Growth &amp; Development: Many of our leaders were promoted from within. We invest in employee development and advancement opportunities.<\/p>\n<p>\u2705 Meaningful Work: Every day you&#8217;ll help individuals navigate healthcare and benefits questions that directly impact their lives.<\/p>\n<p>\u2705 Award-Winning Culture: Join a nationally recognized organization known for exceptional customer service and employee development.<\/p>\n<p>Work Environment<\/p>\n<p>This position is fully remote.<\/p>\n<p>To ensure compliance with HIPAA requirements and protect member privacy, employees must maintain a dedicated workspace that supports confidential conversations and secure handling of sensitive information.<\/p>\n<p>Applicants must have:<\/p>\n<ul>\n<li>A private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard by others<\/li>\n<li>Sufficient desk space to accommodate a dual-monitor workstation and related equipment<\/li>\n<li>Reliable high-speed internet with a minimum download speed of 200 Mbps<\/li>\n<li>The ability to work in a professional, distraction-free environment during scheduled work hours<\/li>\n<\/ul>\n<p>Health Advocate provides the computer equipment, monitors, and other necessary technology required to perform the role.<\/p>\n<p>Your Next Move<\/p>\n<p>If you&#8217;re passionate about helping others, enjoy solving problems, and thrive in a fast-paced customer service environment, we&#8217;d love to hear from you.<\/p>\n<p>Apply today and become part of a team dedicated to making healthcare easier to navigate for the people who depend on us every day.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Physical Requirements:<\/strong><br \/>This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.<\/p>\n<p><strong>Mental and Cognitive Requirements:<\/strong><br \/>The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.<\/p>\n<p><strong>Work Environment:<\/strong><br \/>This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"48890","_ch_external_id":"11180385","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-08-05","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11180385\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52,53,62],"class_list":["post-48899","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate","ch_industry-communication-marketing-arts-entertainment","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/48899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=48899"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=48899"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=48899"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=48899"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=48899"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=48899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}