{"id":48893,"date":"2026-07-05T13:50:15","date_gmt":"2026-07-05T13:50:15","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/benefits-advocate-2\/"},"modified":"2026-07-30T20:22:44","modified_gmt":"2026-07-31T00:22:44","slug":"benefits-advocate-2","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/benefits-advocate-2\/","title":{"rendered":"Benefits Advocate"},"content":{"rendered":"<p><strong>Join Us as a Benefits Advocate<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>At Health Advocate, we&#8217;re on a mission to simplify healthcare and empower individuals to make confident, informed decisions about their benefits. We don&#8217;t just answer questions\u2014we solve problems, provide guidance, and make a meaningful difference in people&#8217;s lives every day.<\/p>\n<p>\u00a0<\/p>\n<p>As a <strong>Benefits Associate<\/strong>, you&#8217;ll serve as a trusted resource for members navigating healthcare, insurance, and employee benefit decisions. Whether assisting someone during open enrollment, helping them understand complex benefit options, or resolving an urgent issue, you&#8217;ll have a direct impact on improving the member experience.<\/p>\n<p><strong>Who Thrives in This Role?<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>Our most successful Benefits Associates are:<\/p>\n<ul>\n<li>Passionate about helping others and solving complex problems<\/li>\n<li>Comfortable handling a high volume of inbound calls while maintaining exceptional service<\/li>\n<li>Strong communicators who can explain healthcare and benefits information clearly and confidently<\/li>\n<li>Detail-oriented professionals who can navigate multiple systems while managing member conversations<\/li>\n<li>Self-motivated individuals who thrive in a remote, performance-driven environment<\/li>\n<li>Curious learners who enjoy expanding their knowledge of healthcare, insurance, and employee benefits<\/li>\n<\/ul>\n<p><strong>What You&#8217;ll Do: Your Roadmap to Impact<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>This isn&#8217;t just a call center role\u2014it&#8217;s an opportunity to become a trusted advocate and problem solver.<\/p>\n<ul>\n<li>\n<strong>Guide Members with Clarity &amp; Confidence:<\/strong> Answer incoming calls and inquiries while providing accurate information about benefit plans, costs, provider options, and enrollment decisions.<\/li>\n<li>\n<strong>Be a Trusted Advisor:<\/strong> Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes.<\/li>\n<li>\n<strong>Solve Problems with Compassion:<\/strong> Research complex benefit issues, identify solutions, and ensure members receive the support they need.<\/li>\n<li>\n<strong>Follow Through Until Resolution:<\/strong> Manage unresolved issues through completion, providing proactive updates and ensuring a positive member experience.<\/li>\n<li>\n<strong>Navigate Complex Healthcare Topics:<\/strong> Assist members with medical, dental, pharmacy, vision, COBRA, Medicare, FSA\/HSA, and other benefit-related questions.<\/li>\n<li>\n<strong>Balance Quality, Productivity &amp; Service:<\/strong> Deliver an excellent member experience while meeting performance, quality, and productivity standards.<\/li>\n<\/ul>\n<p><strong>This Role May Not Be the Best Fit If You:<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Prefer primarily administrative work with limited phone interaction<\/li>\n<li>Are uncomfortable handling a high volume of member calls<\/li>\n<li>Prefer highly scripted conversations versus active problem solving<\/li>\n<li>Struggle with multitasking across multiple systems and resources<\/li>\n<li>Are looking for a role with minimal performance expectations or accountability metrics<\/li>\n<\/ul>\n<p><strong>Who You Are: The Advocate We&#8217;re Looking For<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Minimum one year of customer service, healthcare, insurance, or employee benefits experience<\/li>\n<li>Experience in a call center environment preferred<\/li>\n<li>Strong communication, listening, and problem-solving skills<\/li>\n<li>Ability to explain complex topics in a simple, easy-to-understand manner<\/li>\n<li>Organized, detail-oriented, and comfortable managing multiple priorities<\/li>\n<li>Proficient with Microsoft Office and technology platforms<\/li>\n<li>Passion for delivering exceptional service and building trust with members<\/li>\n<\/ul>\n<p><strong>Preferred Experience<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>Candidates with experience in the following areas are strongly encouraged to apply:<\/p>\n<ul>\n<li>Benefits Administration<\/li>\n<li>Employee Benefits Enrollment<\/li>\n<li>Health Insurance<\/li>\n<li>Medicare<\/li>\n<li>COBRA Administration<\/li>\n<li>Healthcare Navigation<\/li>\n<li>Employee Advocacy<\/li>\n<li>Insurance Customer Service<\/li>\n<li>Healthcare Contact Centers<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Work Environment:<\/strong><br \/>This is a fully remote position. To ensure compliance with HIPAA and protect member privacy, employees must maintain a dedicated, distraction-free workspace that supports confidential conversations and secure handling of sensitive information.<\/p>\n<p>Applicants must have:<\/p>\n<ul>\n<li>A private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access to confidential information<\/li>\n<li>Sufficient desk space to accommodate a dual-monitor workstation and related equipment<\/li>\n<li>Reliable high-speed internet service with a minimum download speed of <strong>200 Mbps<\/strong>\n<\/li>\n<li>The ability to work independently in a professional home office environment free from distractions during scheduled work hours<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Health Advocate provides the computer equipment, monitors, and other necessary technology required to perform the role.<\/strong><\/p>\n<p><strong>Why Health Advocate?<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>At Health Advocate, we don&#8217;t just support our members\u2014we support our employees.<\/p>\n<p>\u2705 <strong>Fully Remote Work Environment<\/strong><\/p>\n<p>\u2705 <strong>Comprehensive Training &amp; Equipment<\/strong> \u2013 We provide the tools, training, and support needed for your success.<\/p>\n<p>\u2705 <strong>Career Growth Opportunities<\/strong> \u2013 Many of our leaders were promoted from within. We invest in employee development and advancement.<\/p>\n<p>\u2705 <strong>Competitive Compensation &amp; Benefits<\/strong> \u2013 Starting pay of $17.00\/hour plus medical, dental, vision, PTO, paid holidays, tuition assistance, and a 401(k) with company match.<\/p>\n<p>\u2705 <strong>Meaningful Work<\/strong> \u2013 Help members navigate important healthcare and benefits decisions that impact their lives every day.<\/p>\n<p>\u2705 <strong>Award-Winning Culture<\/strong> \u2013 Join a nationally recognized organization known for outstanding customer service and employee development.<\/p>\n<p>\u2705 <strong>Comprehensive Training &amp; Equipment<\/strong> \u2013 We provide the computer equipment, monitors, and tools needed to perform your job successfully. Comprehensive onboarding and ongoing training ensure you are prepared to support our members with confidence.<\/p>\n<p><strong>Your Next Move<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>If you&#8217;re passionate about helping others, enjoy solving problems, and want to build a career in healthcare and benefits, we&#8217;d love to hear from you.<\/p>\n<p><strong>Apply today and become a trusted advocate for individuals navigating some of life&#8217;s most important healthcare decisions.<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>Physical Requirements:<\/strong><br \/>This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.<\/p>\n<p><strong>Mental and Cognitive Requirements:<\/strong><br \/>The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.<\/p>\n<p><strong>Work Environment:<\/strong><br \/>This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"48890","_ch_external_id":"11180389","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-08-05","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11180389\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52,62],"class_list":["post-48893","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/48893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=48893"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=48893"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=48893"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=48893"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=48893"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=48893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}