{"id":48739,"date":"2026-07-30T08:50:49","date_gmt":"2026-07-30T08:50:49","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/production-support-engineer-cloud-devops-sre-graduate-programme\/"},"modified":"2026-07-30T08:26:11","modified_gmt":"2026-07-30T12:26:11","slug":"production-support-engineer-cloud-devops-sre-graduate-programme","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/production-support-engineer-cloud-devops-sre-graduate-programme\/","title":{"rendered":"Production Support Engineer | Cloud, DevOps &#038; SRE Graduate Programme"},"content":{"rendered":"<p><strong>Location:\u202f<\/strong>Houston, TX<\/p>\n<p><strong>Salary:<\/strong>\u202f$58,125 USD\u00a0<\/p>\n<p><strong>Launch Your Career in Technology<\/strong>\u00a0<\/p>\n<p>Every app, website, payment, and digital service relies on technology running smoothly behind the scenes.\u00a0<\/p>\n<p>When something goes wrong, Production Support Engineers are the people who investigate the issue, restore service, and help prevent it from happening again.\u00a0<\/p>\n<p>If\u00a0you&#8217;re\u00a0curious, analytical, and enjoy solving problems, this is an opportunity to build hands-on experience with cloud platforms, Linux, automation, databases, and large-scale enterprise systems from day one.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>What Is Production Support?<\/strong>\u00a0<\/p>\n<p>Production Support Engineers keep business-critical applications running reliably in live environments.\u00a0<\/p>\n<p>Think of it this way:\u00a0<\/p>\n<p>Software Engineers build the platform.\u00a0<\/p>\n<p>QA Engineers test the platform.\u00a0<\/p>\n<p>Production Support Engineers keep the platform running when it matters most.\u00a0<\/p>\n<p>Working at the intersection of technology and business,\u00a0you&#8217;ll\u00a0troubleshoot issues, automate processes, and help improve the reliability and performance of systems used by thousands, or even millions, of people every day.\u00a0<\/p>\n<p>If you enjoy solving puzzles, working under pressure, and understanding how large-scale systems work, this could be the perfect place to start your career.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>What You&#8217;ll Do<\/strong>\u00a0<\/p>\n<p>As part of a global production engineering team,\u00a0you&#8217;ll:\u00a0<\/p>\n<ul>\n<li>Help support large-scale applications and platforms used by leading\u00a0organizations\u00a0around the world.\u00a0<\/li>\n<li>Monitor business-critical applications and services to ensure high availability and performance.\u00a0<\/li>\n<li>Investigate and resolve production incidents across applications, infrastructure, databases, and cloud environments.\u00a0<\/li>\n<li>Analyse logs, alerts, and system metrics to\u00a0identify\u00a0root causes and prevent recurring issues.\u00a0<\/li>\n<li>Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and resilience.\u00a0<\/li>\n<li>Develop automation and scripting solutions to reduce manual effort and improve operational efficiency.\u00a0<\/li>\n<li>Support software releases, change management activities, and disaster recovery exercises.\u00a0<\/li>\n<li>Participate in incident response and escalation processes during critical outages.\u00a0<\/li>\n<li>Contribute to continuous improvement initiatives and technical documentation.\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>What We&#8217;re Looking For<\/strong>\u00a0<\/p>\n<p>We&#8217;re\u00a0looking for curious problem solvers who enjoy technology and want to build a career in engineering, operations, cloud infrastructure, or site reliability.\u00a0<\/p>\n<p><strong>Ideally\u00a0you&#8217;ll\u00a0have:<\/strong>\u00a0<\/p>\n<ul>\n<li>A degree in Computer Science, Engineering, Information Technology, Mathematics, Physics, or another STEM-related discipline.\u00a0<\/li>\n<li>A GPA of 2.75 or above.\u00a0<\/li>\n<li>A desire to understand, troubleshoot, and improve complex technology systems, with a strong interest in cloud infrastructure, automation, production engineering, DevOps, or Site Reliability Engineering (SRE).\u00a0<\/li>\n<li>Foundational Linux or Unix knowledge and a desire to develop strong troubleshooting skills.\u00a0<\/li>\n<li>Exposure to programming or scripting languages such as Python, Bash, JavaScript, or similar.\u00a0<\/li>\n<li>Basic SQL knowledge and familiarity with relational databases.\u00a0<\/li>\n<li>An interest in distributed systems, cloud computing, networking, and modern technology platforms.\u00a0<\/li>\n<li>Strong analytical and problem-solving abilities.\u00a0<\/li>\n<li>Clear communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.\u00a0<\/li>\n<li>A growth mindset, positive attitude, and willingness to learn.\u00a0<\/li>\n<li>The right to work without requiring visa sponsorship.\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Training &amp; Development<\/strong>\u00a0<\/p>\n<p>Before joining your client assignment,\u00a0you&#8217;ll\u00a0complete hands-on training designed to prepare you for supporting enterprise-scale applications from day one.\u00a0<\/p>\n<p>Training covers:\u00a0<\/p>\n<ul>\n<li>Linux &amp; Automation\u00a0<\/li>\n<li>Python Development\u00a0<\/li>\n<li>SQL &amp; Databases\u00a0<\/li>\n<li>Monitoring &amp; Observability\u00a0<\/li>\n<li>Git &amp; Collaborative Development\u00a0<\/li>\n<li>ITSM &amp; Incident Management\u00a0<\/li>\n<li>Production Engineering Fundamentals\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Why Join\u00a0mthree?<\/strong>\u00a0<\/p>\n<p>Production Support is one of the most underrated entry points into technology.\u00a0<\/p>\n<p>You&#8217;ll\u00a0learn how applications, cloud platforms, databases, networks, and infrastructure work together while developing the troubleshooting and analytical skills that top engineering teams rely on every day.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>At\u00a0mthree,\u00a0you&#8217;ll:\u00a0<\/p>\n<ul>\n<li>Receive industry-focused training before your placement begins.\u00a0<\/li>\n<li>Work with global\u00a0organizations\u00a0and enterprise-scale technology platforms.\u00a0<\/li>\n<li>Gain hands-on experience supporting systems used by thousands or millions of users.\u00a0<\/li>\n<li>Develop highly transferable skills in cloud, automation, reliability, and operations.\u00a0<\/li>\n<li>Build a strong professional network and receive ongoing career support.\u00a0<\/li>\n<li>Accelerate your growth through real-world engineering experience from day one.\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Here&#8217;s\u00a0why this career path stands out<\/strong>\u00a0<\/p>\n<p>Many successful careers\u00a0begin in Production Support:\u00a0<\/p>\n<ul>\n<li>Site Reliability Engineering (SRE)\u00a0<\/li>\n<li>DevOps\u00a0<\/li>\n<li>Cloud Engineering\u00a0<\/li>\n<li>Platform Engineering\u00a0<\/li>\n<li>Infrastructure Engineering\u00a0<\/li>\n<li>Cybersecurity\u00a0\u00a0<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"14006","_ch_external_id":"11254992","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-08-29","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11254992\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[65],"class_list":["post-48739","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-science-technology-innovation"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/48739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=48739"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=48739"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=48739"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=48739"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=48739"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=48739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}