{"id":46237,"date":"2026-06-29T20:29:23","date_gmt":"2026-06-29T20:29:23","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/technical-inside-sales-representative\/"},"modified":"2026-07-27T08:22:14","modified_gmt":"2026-07-27T12:22:14","slug":"technical-inside-sales-representative","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/technical-inside-sales-representative\/","title":{"rendered":"Technical Inside Sales Representative"},"content":{"rendered":"<p>Are you an engineering or business graduate that is looking for a career? \u00a0We have that available for you. \u00a0The role is as an inside sales representative. \u00a0You would be providing technical customer service while solving problems on a daily basis. \u00a0We\u2019re looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Inside Sales team in Richmond, Charlotte, or Knoxville.<strong>\u00a0 <\/strong>In this role, you will be responsible for:<\/p>\n<ul>\n<li>Providing outstanding service to our customers and support to the outside sales staff<\/li>\n<li>Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems<\/li>\n<li>Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary<\/li>\n<li>Selecting and specifying products based on customer application and design prerequisites<\/li>\n<li>Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager<\/li>\n<li>Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines<\/li>\n<li>Informing customer of pricing, back orders, delivery, delayed shipments and\/or any other problems related to the order process and provide tracking information<\/li>\n<li>Obtaining purchase order number and\/or credit card information from customer<\/li>\n<li>Conferring with Accounting to research and resolve invoicing or credit discrepancies<\/li>\n<li>Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products\u2026and more.<\/li>\n<\/ul>\n<p>This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.\u00a0<\/p>\n<p><strong>Required Education and Experience<\/strong><\/p>\n<p>Associate\u2019s Degree (Bachelor&#8217;s preferred) from a Business or Engineering program.<\/p>\n<p><strong>Preferred Attributes<\/strong><\/p>\n<ul>\n<li>Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and\/or a very strong mechanical aptitude;<\/li>\n<li>Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence;<\/li>\n<li>Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;<\/li>\n<li>Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.<\/li>\n<li>Or the ability to learn the above 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