{"id":45539,"date":"2026-07-14T18:36:01","date_gmt":"2026-07-14T18:36:01","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/member-care-and-customer-support\/"},"modified":"2026-07-26T08:21:17","modified_gmt":"2026-07-26T12:21:17","slug":"member-care-and-customer-support","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/member-care-and-customer-support\/","title":{"rendered":"Member Care and Customer Support"},"content":{"rendered":"<p><span style=\"background-color:transparent;color:#0e101a\"><strong>Position Summary:<\/strong><\/span><\/p>\n<p><span style=\"background-color:transparent;color:#0e101a\">As a Media and Communication, Customer Support, and Member Care Intern, you will work on various tasks related to media and communication, as well as customer support and member care. Your responsibilities will include creating and editing engaging content for newsletters, conducting research for newsletters and resource libraries, onboarding new chapters, developing social media strategies, and providing superior customer service to existing chapters. This internship offers a well-rounded experience in both media and client support.<\/span><\/p>\n<p><span style=\"background-color:transparent;color:#0e101a\"><strong>Responsibilities:<\/strong><\/span><\/p>\n<ul>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>Newsletter Content:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Assist in the creation and editing of engaging content for newsletters.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Conduct research and gather relevant information for newsletters and resource libraries.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>Resource Library:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Curate and organize content for the organization&#8217;s resource library.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>New Chapter Onboarding:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Support the onboarding process for new chapters by providing necessary resources and guidance.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>Social Media Strategy:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Develop and implement social media strategies to increase engagement on Facebook.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>Client Services:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Interact with existing chapters to address issues and provide superior customer service.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>Monthly Newsletters:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Manage and produce monthly newsletters targeted at students in existing chapters.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>\n<span style=\"background-color:transparent;color:#0e101a\"><strong>Social Media Engagement:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Foster engagement by interacting with chapters&#8217; social media accounts.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"background-color:transparent;color:#0e101a\"><strong>Qualifications and Skills:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"background-color:transparent;color:#0e101a\">Currently enrolled in or recently graduated from an educational institution<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Degree or coursework in media studies, communications, journalism, or a related field.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Demonstrated curiosity about client relationships and customer service.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Strong written and verbal communication skills.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Creative and strategic content management abilities.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Strong writing and editing skills.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Effective communication and interpersonal skills<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Strong organizational and time management skills.<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Proficiency in content creation tools and platforms<\/span><\/li>\n<li><span style=\"background-color:transparent;color:#0e101a\">Superior customer service skills.<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"12297","_ch_external_id":"11206866","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-08-14","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11206866\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[89],"ch_career_skill":[],"ch_industry":[53],"class_list":["post-45539","ch_job","type-ch_job","status-publish","hentry","ch_job_category-internships","ch_industry-communication-marketing-arts-entertainment"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/45539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=45539"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=45539"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=45539"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=45539"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=45539"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=45539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}