{"id":44108,"date":"2026-06-26T18:46:37","date_gmt":"2026-06-26T18:46:37","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-representative-morgan-hill-ca\/"},"modified":"2026-07-24T08:25:23","modified_gmt":"2026-07-24T12:25:23","slug":"customer-service-representative-morgan-hill-ca","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-representative-morgan-hill-ca\/","title":{"rendered":"Customer Service Representative – Morgan Hill, CA"},"content":{"rendered":"

AT SHOE PALACE WE RUN. WE SELL. WE HAVE FUN!<\/strong><\/p>\n

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DO YOU HAVE WHAT IT TAKES?<\/strong><\/p>\n

THE ROLE<\/strong>
Do you usually find yourself solving problems for others? How well do you handle working under pressure? Is customer service important to you? Perfect!<\/p>\n

We are looking for a driven, self-motivated, and organized individual to join our customer service team. Being in our Customer Service team means you are energetic and quick; at SP we wear multiple hats, this person will not only be on the phone but helping with shipments. The ideal candidate will act as a liaison between Shoe Palace and our customers. You will be the human element in our brand that makes a lasting impression.<\/p>\n

THIS IS WHAT A DAY AT WORK MAY BE LIKE…<\/strong>
\u2022 Effectively manage large amounts of incoming calls
\u2022 Identify and assess customers\u2019 needs to achieve satisfaction
\u2022 Build sustainable relationships of trust through open and interactive communication
\u2022 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
\u2022 Keep records of customer interactions, process customer accounts, and file documents
\u2022 Take the extra mile to engage customers
\u2022 Run out to help fulfillment with shipping orders<\/p>\n

ABOUT YOU…<\/strong>
\u2022 High School Diploma or higher.
\u2022 Proven customer support experience
\u2022 Stellar memory, empathy, accuracy, and speed
\u2022 Computer Savvy
\u2022 Ability to work under pressure. We are a leading retail company, we stay busy!<\/p>\n

IT WOULD BE GREAT BUT NOT COMPLETELY NECESSARY TO HAVE…<\/strong>
\u2022 Experience working in a call center<\/p>\n

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WHAT WE BRING TO THE TABLE…<\/strong>
\u2022 A sense of belonging \u2013 A dynamic team, high energy, and humility.
\u2022 A sense of purpose \u2013 GRIT! We grow from ideas!
\u2022 A sense of impact \u2013 We are growing, come grow with us!
\u2022 A sense of fun \u2013 WE RUN. WE SELL. WE HAVE FUN!
\u2022 Medical, Dental, Vision, 401k + your SP discount<\/p>\n

Shoe Palace is one of the most-trusted athletic footwear and apparel retail chains in the United States. What began as a small, family business in 1993 has now grown into an extremely popular chain of stores and an online retail<\/i>
site \u2014 shoepalace.com.<\/i><\/p>\n

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At Shoe Palace, we all roll up our sleeves to pitch in and do whatever it takes to stay on top. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. We are seeking self-motivated individuals who are dynamic thinkers and outstanding communicators who will thrive in an entrepreneurial environment and want to grow with Shoe Palace Corporation. Our team members are bright, professional, enthusiastic, and able to quickly apply their skills to diverse situations.<\/i><\/p>\n

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Pay Range: $18.00 – $20.00 DOE<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"44105","_ch_external_id":"11163352","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-27","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11163352\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[53],"class_list":["post-44108","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-communication-marketing-arts-entertainment"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/44108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=44108"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=44108"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=44108"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=44108"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=44108"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=44108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}