{"id":42478,"date":"2026-07-01T14:44:10","date_gmt":"2026-07-01T14:44:10","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/program-specialist-4\/"},"modified":"2026-07-22T20:21:57","modified_gmt":"2026-07-23T00:21:57","slug":"program-specialist-4","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/program-specialist-4\/","title":{"rendered":"Program Specialist"},"content":{"rendered":"

PROGRAM SPECIALIST<\/strong>\u00a0<\/p>\n

CHICAGO DEPARTMENT OF AVIATION<\/strong><\/p>\n

Customer Experience Section<\/strong>\u00a0<\/p>\n

# of positions: 2<\/strong><\/p>\n

(Additional vacancies possible pending budget approval)<\/strong><\/p>\n

\u00a0<\/p>\n

Starting Salary: $69,684; Grade: BX-15<\/strong><\/p>\n

\u00a0<\/p>\n

Applications for this position will be accepted until 11:59 pm CDT on Friday, July 10, 2026.<\/strong><\/p>\n

\u00a0<\/p>\n

Support the Deputy Commissioner and Assistant Commissioner in the day-to-day responsibilities of the Customer Experience Team<\/p>\n

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ESSENTIAL DUTIES:<\/strong><\/i><\/p>\n

\u00a0<\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manage contractors to provide best-in-class customer service to travelers at the airports\u2019 information desks<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Check on the information desks to ensure all current information is displayed.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Coordinate and manage surveys to improve the passenger experience across both airports. Create reports and metrics to support operations<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0within the Department<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0Oversee line-level managerial staff to complete various customer service projects<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Assist with managing customer correspondence inbox, averaging 5,0000 pieces of communication annually.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implement airport training programs for the division.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manage the financial management system for the division. Procure expenses, manage the section\u2019s budget, update on yearly spend.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Other duties as they relate to Customer Experience Section.<\/p>\n

\u00a0<\/p>\n

\u00a0Additional duties may be required for this position.<\/i><\/p>\n

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Location:\u00a0\u00a0\u00a01000 West O\u2019hare, Terminal 3<\/strong><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Days:\u00a0\u00a0\u00a0\u00a0Monday – Friday<\/strong><\/p>\n

\u00a0\u00a0\u00a0\u00a0Hours:\u00a0\u00a0\u00a0\u00a08:30 am \u2013 4:30 pm<\/strong><\/p>\n

\u00a0<\/p>\n

THIS POSITION IS IN THE CAREER SERVICE<\/strong>\u00a0<\/p>\n

Qualifications<\/strong><\/p>\n

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MINIMUM QUALFICATIONS<\/u><\/strong><\/p>\n

\u00a0<\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Seven (7) years of program administration work experience, OR<\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Graduation from an accredited college with an Associate\u2019s degree in Public or Business Administration, Social Sciences, Planning or a directly related field, PLUS five (5) years of program administration work experience, OR<\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Graduation from an accredited college or university with a Bachelor’s degree in Public or Business Administration, Social Sciences, Planning or a directly related field, PLUS three (3) years of program administration work experience, OR<\/p>\n

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Graduation from an accredited college or university with a Master\u2019s degree or higher in Public or Business Administration, Social Sciences, Planning or a directly related field, PLUS two (2) years of program administration work experience<\/p>\n

\u00a0<\/p>\n

Disclaimer – “Accredited” means any nationally or regionally accredited college, university, or law school where the\u00a0applicant is\u00a0enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.<\/strong><\/p>\n

\u00a0<\/p>\n

NOTE: You must provide your transcripts or degree at time of processing.<\/strong><\/i><\/p>\n

\u00a0<\/p>\n

SELECTION REQUIREMENTS<\/u><\/strong><\/p>\n

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.<\/p>\n

APPLICATION EVALUATION:\u00a0<\/strong>Initial evaluation will be based on information provided on the application and the documents submitted.\u00a0 Department of Human Resource staff will review applications after the final posting date.\u00a0\u00a0Staff will follow any and all required Employment\/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.<\/p>\n

COMMITMENT TO DIVERSITY:<\/strong>\u00a0To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075.\u00a0\u00a0The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and\/or residents of Socio-Economically Disadvantaged Areas (SEDA) and\/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration.\u00a0These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders.\u00a0\u00a0For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.\u00a0<\/strong><\/i>\u00a0<\/strong>To learn more about our hiring practices\u00a0click here.\u00a0<\/i><\/a>\u00a0<\/i><\/p>\n

For Information on our employees benefits please visit our benefits website at:<\/strong><\/p>\n

https:\/\/www.chicago.gov\/city\/en\/depts\/fin\/benefits-office.html<\/strong><\/a><\/p>\n

For Information on our salary and title structure visit our classifications website at:<\/strong><\/p>\n

https:\/\/www.chicago.gov\/content\/dam\/city\/depts\/dhr\/supp_info\/JobClassification\/2025_Classification_and_Pay_Plan.pdf<\/strong><\/a><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.<\/strong><\/p>\n

\u00a0<\/p>\n

The City of Chicago\u00a0is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.<\/strong>\u00a0\u00a0<\/p>\n

\u00a0<\/p>\n

City of Chicago<\/strong><\/p>\n

Brandon Johnson, Mayor<\/strong><\/p>\n

\u00a0<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Here is the link to the City of Chicago website:<\/p>\n

\u00a0<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0https:\/\/chicago.taleo.net\/careersection\/100\/jobsearch.ftl?lang<\/a><\/p>\n

\u00a0<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/strong>Job Search – Basic Search – Taleo<\/strong><\/a><\/p>\n

\u00a0<\/p>\n

FOLLOW THE STEPS BELOW TO VIEW THE OPEN POSITION AT THE CDA<\/strong><\/p>\n

    \n
  1. Visit flychicago.com\/jobs or click the link above.\u00a0<\/li>\n
  2. Click on the current open position at CDA.<\/li>\n
  3. Select the position \u2013 Program Specialist \u2013 Customer Experience<\/strong>\u00a0<\/li>\n<\/ol>\n

    \u00a0<\/p>\n

    Program Specialist – Customer Experience (O’Hare)<\/strong><\/p>\n

    $69,684.00<\/strong><\/p>\n

    Job\u00a0#417085<\/strong><\/p>\n

    06\/26\/26 – 07\/10\/26<\/strong><\/p>\n

    \u00a0<\/p>\n

      \n
    1. The\u00a0 \u00a0applicant must create a Candidate Profile to apply for the position.\u00a0 Once a profile is set up, the applicant will receive email alerts for new positions in the area of interest.\u00a0<\/li>\n
    2. Job postings will remain online for a minimum of 14 business days.<\/li>\n
    3. All information must be completed on the application.\u00a0 The following documents should be attached (resume, cover letter, and transcripts.)<\/li>\n<\/ol>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"19841","_ch_external_id":"11172723","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-08-01","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11172723\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[59],"class_list":["post-42478","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-government-law-enforcement-public-policy"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/42478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=42478"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=42478"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=42478"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=42478"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=42478"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=42478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}